NOVOTEL Hiring for Guest Service Associate at Raigarh Fort, Maharashtra, India Full Time

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors.
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.

Work Experience

Qualification; Bachelor of Hotel Management Experience: 1-2 years.
Benefits

• Be a part of Heartiest Culture.
• We believe in rewarding your achievements with range of exciting employee benefits and programs.
• Opportunity to develop Career.