NTT America Solutions, Inc. Hiring for SOC Operator at Aluva, India Full Time

Want to be a part of our team?

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

Working at NTT

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

• Please find the JD.L1 SOC Operator · BE/B.Tech./Science Graduate · SIEM trained · 1 year experience in IT/information security · Experience in 24X7 monitoring Job Role · Incident detection · 24X7 monitoring of incidents and raise alerts · Incident reporting and escalation · Report creation · Security patch advisories · System health monitoring · Operations of Security devices / solutions implemented at DC, DR and Near D Academic Qualifications

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Required Experience:

• Demonstrated work experience

• Demonstrated experience required in Engineering function within a medium to large ICT organization

• Demonstrated experience of Managed Services

• Demonstrated working knowledge of ITIL processes

• Demonstrated experience working with vendors and/or 3rd parties

What will make you a good fit for the role?

BE/B.Tech./Science Graduate  SIEM trained  1 year experience in IT/information security  Experience in 24X7 monitoring Job Role  Incident detection  24X7 monitoring of incidents and raise alerts  Incident reporting and escalation  Report creation  Security patch advisories  System health monitoring  Operations of Security devices / solutions implemented at DC, DR and Near DR

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!