NTT DATA Hiring for Security Administration Senior Analyst at Delhi, Delhi Full Time

Full Job Description
Position’s Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks an Identity Operations Analyst to join our team in India.

Client’s business problem to solve?

We are growing at a rapid rate. With our recent acquisitions and growing partnerships we are doubling in size and need to continue to build a world class team to support our customers in areas of Identity and Access Management that revolve around core identity platforms such as OKTA and Microsoft.

Role

The Identity Operations Analyst is responsible for assisting in supporting and optimizing IAM systems to ensure the integrity and availability of authentication, authorization, and identity related services. This position will work with peer service areas and technology owners globally in order to support new and existing integrations in regard to identity life-cycle and security. This position must be able to provide Tier 1-2 technical support for resolving incidents, requests, training, and maintaining systems. This position must work effectively with managerial and technical team members in order to achieve defined goals and objectives.

Responsibilities

Be the front-line support for our OKTA Identity platform and all the various integrations that impact our end users
Work with support teams from all over the world to troubleshoot Identity issues as it applies to user experience including but not limited to
Login issues
Account resets
MFA resets and configuration
Identity flow issues
Log / error management
Documentation and training
Answer support calls and mange support tickets
Participate on new integrations to understand the nuances and complexities required to support the new customer or application
Ensure processing and response to IAM requests to deliver premium services to the organization
Support both enterprise and regional identity directories and the services they provide (Identity, application integration, replication, security, access mgmt, etc.)
Support various directories for these integrations including Active Directory and Azure Active Directory