Full Job Description
Should have 10+ years of Total Experience in IT Industry
Should have at least 5+ years of experience in Managing large team(20+ employees)
Good to have ITIL Expert or Intermediate Certification.
Accountable for Service Delivery, Operations management, Client relations, Continual service improvement and transition of Infrastructure technologies for one of largest US financial services company.
Lead the Cloud Delivery Function for our Infrastructure Work Package which would help the customer realize their strategic initiatives using NTTDATA proprietary tools.
Provide supervision/support to a large team of IT Professionals in Offshore and Onshore
Accountable for the teams responsible for managing entire end to end IT infrastructure including the availability of critical applications.
Planning and scheduling of activities to ensure completion of the project within the time and budgetary parameters for optimizing resource utilization.
Leverage Management tools to realize our vision to enrich our processes and methodologies adhering to a well-defined performance and process standard, catering to day to day process needs of all delivery and support organization.
Leading and Monitoring the performance of team members for ensuring efficiency in operations and projects and meeting of individual and group targets.
Coordinate with project teams to understand and execute the infrastructure related requirements.
Improve and enhance the processes and flow through Continual Service improvement plans.
Make sure that all the customer satisfaction/operational issues are addressed promptly with detailed explanation.
Manage and motivate operations teams to promote collaboration and keep members focused on the task.
Participate and actively work on RFPs and internal and external interactions.
Ensure that all infrastructure critical applications/devices including EMC VNX Storage and IBM XIV, Tivoli Storage Manager, EMC Avamar & Data domain, Checkpoint Firewall, F5 Load balancer, Microsoft Exchange and Office 365, Windows Server support, Active directory, VMware Site recovery Manager, Vcenter, Cisco Networking , Linux, AIX and Database are running without/less disruption or downtime
Define and leverage operational metrics to help drive optimization and efficiency opportunities.
Enable team members to achieve & sustain globally recognized industry practices
Collect, prioritize, manage, and report on the requests coming into the IT infrastructure function.
Responsible to maintain good relationship between customer and NTTDATA
Supporting all enterprise monitoring initiatives, and the NA network operations center
Supporting build, and deployment of automation across all lines of business
Continually monitor and enforce desired configurations, and automatically remediate any unexpected changes or configuration drift
Coordinate with all infrastructure teams to architect, design / build, and operate project implementations.
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