Full Job Description
At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Want to be a part of our team?
Junior Level 1 Engineer- Cloud NOC Do you want to be the person who exceeds your potential? If you have a desire to succeed and drive your own career, Dimension Data offers you the opportunity to make that happen. We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 28,000 great people in more than 58 countries, you’ll be working with teams across the world. You’ll be doing great things for our clients and helping them achieve their business ambitions. We are currently looking for a Junior Level 1 Engineer to support the business in achieving its strategic objectives. The Jr. L1 NOC Engineer is part of the technical team, supporting Dimension Data cloud’s 24/7 System Management responsibilities for our clients. The Jr.L1 NOC Engineer monitors and maintains our customer’s site 24 hours a day, 7 days a week. The goal of the team, and the overall support organization, is to build strong customer relationships, and deliver total customer satisfaction through world-class support. What we expect you to do This position will be monitoring the network management system; reporting problems to carriers; troubleshooting customer issues; reviewing and creating documentation; managing trouble tickets; escalating issues; working with engineers to resolve issues and alerts; and generating periodic reports when needed. Candidates should possess excellent people skills, with both customers and co-workers, strong written and verbal communication skills, strong analytical and problem solving abilities, and experience with technology.
Working at NTT
Here’s what we are looking for in candidates for this job · Activity documentation · First level support for all monitoring events · Follow up on all open tickets · Jr. Level 1 technical support for all customer alerts based on documented instructions · Remedial administration · Responding to customer questions via phone and email · Special projects as assigned · Tracking internal and external maintenance Join our growing global team and accelerate your career with Dimension Data. Apply today! Diversity in Dimension Data We have a global culture that embraces diversity. Dimension Data respects the diverse experiences and individual beliefs of its employees. As such, Dimension Data is committed to an inclusive workplace for all and we’re proud to provide equal employment opportunities for all qualified applicants.
What will make you a good fit for the role?
Standard career level descriptor for job level:Seasoned and experienced professionalHas full understanding of specialisation areaResolves wide range of issues in creative waysFully qualified, career level, career journey-orientatedUses good judgement in selecting tools and methods to solve problemsNetworks with senior internal and external people in own area of expertiseReceives little instruction on day-to-day work, receives general instructions on new assignmentsTypically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
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