Nuance Hiring for Customer Support Representative at Bangalore Full Time

Position Focus – First point of contact for customers – Answer customer calls, chats, secure messages, and web tickets – Meet and contribute to customer satisfaction goals – Self-motivated and detail-oriented – Strong time management skills – Multi-task in a fast-paced environment – Flexible with work schedule – Provide Operational Support up to 24/7/365 – Provide Best in Class Customer service: HDI – Collaborate with Internal and external resources – Resolve common Incident (Product Support) – Customer-in focus – Solution driven thinking – Problem solving/creative thinking mindset – Self-driven learner; Open to continuous learning approach Principle Duties – Monitor, manage, and document all actions and solutions into a CRM ticketing system – Responsible for being available within call center queues as required by the department to respond to customer requests/incidents – Resolves or directs issue to the correct staff member for resolution, including escalation to tier 2. – Responsible for completing all required learning events and training. – Responsible for operational support on a 24/7/365 basis with ability to work evenings, weekends and/or holidays – Other duties or projects as assigned Knowledge, Skills and Qualifications – Position requires minimum 1 years’ experience working in the healthcare industry and/or customer support role call center. – Strong critical thinking and problem-solving skills – Effective and professional communication skills – Dependable and punctual – strong time management skills – Positive attitude and works well under pressure – Good interpersonal skills and exceptional customer service skills – Detail oriented, understands and works well with varying standards and processes Must have a basic understanding with the following – Connectivity, Wifi-Internet, Downloading Applications on PC and Mobile Devices Agent Must have a working knowledge of the following – Smart phones – iOS and Android – Internet Modem and Ethernet connections – MS Office – Outlook, Word, Excel, Teams – Online Collaboration tools – Teams – Onine Meeting Tools, Webex, Zoom Must have remote work environment: – High Speed Internet – Quiet and Private workspace – Back Up phone source – Ability to use personal device for two factor authentication – Abiltiy to attend online web meetings as needed Education – High School Diploma minimum, some college or technical education is a plus – Relevant Certifications considered an asset, HDI, etc.

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries,

bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically

challenging work environment. Join our dynamic, entrepreneurial team and become part of our

continuing success.