NxtWave Hiring for Nxtwave – Executive – Customer Support at Hyderabad, Telangana, India Full Time

• We are seeking a highly motivated Customer Support Executive to provide exceptional customer service to our candidates. The ideal candidate will have excellent communication skills, the ability to problem-solve, and a passion for helping others. This role requires exceptional customer service skills to assist customers through both voice and non-voice channels.

Key Responsibilities

• Answering customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolving customer issues and escalating to the appropriate department if necessary.
• Maintaining accurate customer records and updating the database as necessary.
• Assisting with customer retention by building relationships and addressing any concerns.
• Continuously improving the customer experience by identifying areas of improvement and proposing solutions.
• Manage large amounts of Tickets.
• Build sustainable relationships and trust with learners through open and interactive communication.

Requirements

• A minimum of 6 Months – 2 Year experience in a Customer Support role(Nonvoice & Voice)
• Excellent communication skills with fluency in written and spoken English.
• Strong problem-solving skills and ability to think on your feet.
• Demonstrated ability to multitask and manage time effectively.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours, including weekends and holidays.
• Experience in a fast-paced customer support environment.
• Knowledge of customer relationship management software.
• Should have a laptop.
• Proficient in English and Hindi, or Tamil

Job Type : 2 Months Internships + Full Time

CTC : 3 LPA

Location :

• Work From Home (Should be flexible for work from office based on the requirement)
• Should come to office for the first month.

Notice Period : 2 Months

• If you are passionate about providing outstanding customer service and have the skills and experience necessary to excel in this role, we would love to hear from you.

(ref:updazz.com)