Job Description
Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc.
Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience
Identify key performance characteristics of each Retailer Category.
Create and manage Data- base for the identified parameters.
Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display
Signage
Merchandising requirements & solutions
Storefronts trends, Fit-out guidelines, Tenant Co-ordination
Supplier evaluation & selection
Establish criteria for Vendor categorization and evaluation
Maintain references for establishing credibility of Vendors
Understand the commercial capabilities of Vendors
Supplier Management
Maintain records for key Vendors for continuous evaluation based on delivery,
quality and costs
Review Vendor performance and taking corrective actions to ensure timeliness
and quality of supplies
MIS
Analyse and evaluate ongoing Business Performance
Manage the business planning & budgeting process
Timely and accurate reporting of Mall performance
Customer Understanding
Develop an intimate knowledge of shoppers Attitudes and Behaviours
Develop intimate knowledge of Retailers site selection criteria and other requirements, including their merchandising preference
Safety
Knowledge and operation of Fire Equipment
Ensure safe practices in Mall
Traffic & Parking Control
Understand the traffic movements in the Mall premises
Management of Parking Spaces for effective utilization
Road Safety
Liaison with Local Authorities
Police
Fire
Hospitals
Crowd Control
Understanding the crowd dynamics
Plan for rush situations
Understanding of panic situations
Customer Interaction
Participate in the Development of Customer or Channel Specific Marketing Strategies
Provide input to the trade Proposition
Contribute to category Management
Customer Relationship Management
Customer Satisfaction
Understanding factors influencing customer satisfaction and dissatisfaction
Monitoring RSI & CSI to identify changes in Customer preferences and market trends
Identify opportunities for improving customer satisfaction
Retailer Principles and Practices
Elements of Retailing, including Principal types, ownership structures, and
retailing terminology
Price points, merchandising, advertisements
Additional Skills:
Fluency in English
Interpersonal & analytical skills
Proficiency in MS Office
Teamwork
Required Candidate profile
Experience of around 8-10 years of experience being the AGM/GM – Mall/Retail/Property management/Hotel Operation, Area/Regional Manager – Malls/Multiplexes
Age Limit upto 32 Only. (Not more than that)
Interested Candidate, pls send the resume at shaikhaasmaoasis@gmail.com
Regards,
Aasma Shaikh
OASIS
Role:F&B Manager
Salary: 20-25 Lacs P.A.
Industry:Retail
Department:Food, Beverage & Hospitality
Role Category:F&B Service
Employment Type:Full Time, Permanent
Key Skills
General Managermall operationsHotelCinemaproperty management
Front officeF&BMultiplexBHMRetail OperationsInoxPVRHousekeeping ManagementIHMFood & Beverage
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:BHM in Any Specialization
Company Profile
OASIS
Hiring for a Mall Management Co. in India.
Company Info
Details+
Contact Company:OASIS
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