OASIS Hiring for AGM – Mall Operations – Mumbai ( For a Mall ) at Mumbai, Maharashtra Full Time

Job Description

Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc.

Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience

Identify key performance characteristics of each Retailer Category.

Create and manage Data- base for the identified parameters.

Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display

Signage

Merchandising requirements & solutions

Storefronts trends, Fit-out guidelines, Tenant Co-ordination

Supplier evaluation & selection

Establish criteria for Vendor categorization and evaluation

Maintain references for establishing credibility of Vendors

Understand the commercial capabilities of Vendors

Supplier Management

Maintain records for key Vendors for continuous evaluation based on delivery,

quality and costs

Review Vendor performance and taking corrective actions to ensure timeliness

and quality of supplies

MIS

Analyse and evaluate ongoing Business Performance

Manage the business planning & budgeting process

Timely and accurate reporting of Mall performance

Customer Understanding

Develop an intimate knowledge of shoppers Attitudes and Behaviours

Develop intimate knowledge of Retailers site selection criteria and other requirements, including their merchandising preference

Safety

Knowledge and operation of Fire Equipment

Ensure safe practices in Mall

Traffic & Parking Control

Understand the traffic movements in the Mall premises

Management of Parking Spaces for effective utilization

Road Safety

Liaison with Local Authorities

Police

Fire

Hospitals

Crowd Control

Understanding the crowd dynamics

Plan for rush situations

Understanding of panic situations

Customer Interaction

Participate in the Development of Customer or Channel Specific Marketing Strategies

Provide input to the trade Proposition

Contribute to category Management

Customer Relationship Management

Customer Satisfaction

Understanding factors influencing customer satisfaction and dissatisfaction

Monitoring RSI & CSI to identify changes in Customer preferences and market trends

Identify opportunities for improving customer satisfaction

Retailer Principles and Practices

Elements of Retailing, including Principal types, ownership structures, and

retailing terminology

Price points, merchandising, advertisements

Additional Skills:
Fluency in English

Interpersonal & analytical skills

Proficiency in MS Office

Teamwork

Required Candidate profile

Experience of around 8-10 years of experience being the AGM/GM – Mall/Retail/Property management/Hotel Operation, Area/Regional Manager – Malls/Multiplexes

Age Limit upto 32 Only. (Not more than that)

Interested Candidate, pls send the resume at shaikhaasmaoasis@gmail.com

Regards,

Aasma Shaikh

OASIS

Role:F&B Manager

Salary: 20-25 Lacs P.A.

Industry:Retail

Department:Food, Beverage & Hospitality

Role Category:F&B Service

Employment Type:Full Time, Permanent

Key Skills

General Managermall operationsHotelCinemaproperty management

Front officeF&BMultiplexBHMRetail OperationsInoxPVRHousekeeping ManagementIHMFood & Beverage

Skills highlighted with ‘‘ are preferred keyskills

Education

UG:BHM in Any Specialization

Company Profile

OASIS

Hiring for a Mall Management Co. in India.

Company Info

Details+

Contact Company:OASIS