ODN Digital Services Pvt Ltd Hiring for Executive- Account Management at Bangalore Full Time

Executive/Sr. Executive- Operations, Client Servicing & Account Management (Digital Creatives, social
media, Shoots, Catalogs & General Brand Management)

About ODN
ODN Digital Services, with HO at New Delhi, builds innovative E-commerce and Digital Marketing
Content Solutions for e-commerce companies and consumer brands. Key services offered are Creative
Branding and Marketing Solutions, Creative Shoots and Videos, and E-commerce Cataloging for brands
in and outside India.
Know more about us at https://www.odndigital.com.
If you have prior working experience in an advertising or have an agency background then please share your resume with us and specify the position in the email subject line.

Whom are we looking for?
A fun, energetic, enthusiastic proactive & professional Executive/ Sr. Executive AM & Ops (preferably from Fashion
background with experience in studio/advertising agency) who will be the custodian of our client
brands within the company. A single point of contact for all operational aspects of the brand. The job
requires great communication and people skills and a strong foundation in digital creatives, social
media, shoots and catalogs apart from general brand management to enhance the quality/delivery of
the cataloging content (Shoots, Editing, listing content) for ODN’s e-commerce clients. Aligning with
the organization’s goals of these categories and work towards providing regular feedback to the teams
on areas of improve. This role requires knowledge of best practices and processes and the experience of
having implemented/ executed them successfully. It also requires the candidate to both enjoy, and be
great at, building relationships, be it internally or with the clients.

Responsibilities
 Cracking brief given by the client and assist team for smooth execution and processing of all the
campaigns
 SPOC for all client-related queries and responsible for troubleshooting them for all the allocated
accounts
 Accountable for project completion with the expected quality, timelines and service level
agreements
 Establish and cultivate relationships with the company’s clients
 Regular meetings with clients and understand their needs
 Work with other account managers at a company to create a consistent client message
 Ensuring flawless and regular documentation and progress report for the management and
clients
 Up-Selling, Cross-Selling & Retention: Responsible to bring repeat business from the existing
client

 Operations Management:
 Workload management of the team to ensure the agreed throughputs are achieved as per
plan.
 Monitor the team quality and ensure that the quality and target is met and exceeded.
 Daily update/Monitor dashboards and provide reports on time.
 Constantly updated on the latest trends in the industry and competition mapping.
 Training the team on product/Process.
 Team & Stakeholder Management:
 Daily/weekly updates to the team on the status and challenges. Maintain effective
communication to avoid escalations
 Work with management on driving process improvement projects and regularly participate
in the same
 Track and provide feedback to the team members on their KRA’s & Performance
 Mentoring and coaching the team of 10-15 members
 Follow and drive HR policies effectively in the team by maintaining transparency on the
same
 Work with the stakeholders in identifying process gaps and drive initiatives to smoothen the
process leading to overall stakeholder delight
 Reduce time to market by guiding the team to put up the right catalog on time
Qualifications:
 Graduation/Post-graduation from a fashion institute or experience in the fashion industry
 Studio and agency background would be preferred

Requirements & What makes you a great fit:
 3-5 years of Account Management, Client Servicing experience and operations with an
Advertising/ Design Agency.
 Excellent ability to articulate a POV through written and/or spoken English. This extends to
making presentations during client meetings.
 Decent knowledge of Word, Excel, Power point, Canva as well social media dashboards for
FB/Insta, Twitter, Google/Youtube, Linkedin, analytics platforms among others
 Excellent listening and communication skills- both spoken & written
 Flexibility and agility to adapt to client needs and requests, and tact to deal with them during
difficult conversations
 Provide clients with accurate, regular and timely updates and solutions
 Build a continuous and sustainable relationships with clients
 Should be able to function in a high pressure, yet supportive environment
 Proficient with working in and managing a team
 Knowledge of Ecommerce operations/ best practices of the industry.
 Team management & Analytical skills and tools required in daily operations.
 Bent towards tech solutions to make processes easier to implement
 Obsession with customer satisfaction and quality
 Ability to influence stakeholders for right business decisions

 Anticipates long-term challenges and solutions
 Excellent team spirit, collaboration, and superior communication skills
 Resource planning and strive for process excellence in the team

Associations and Collaborations
The role requires close collaboration with the:
 Studio, Creative and Design Team
 Marketing Team
 Web and Technology Team
 Sales Team

What We Promise:
 A jovial and cooperative working environment
 Continuous learning and support
 Open-door policy with the Management
 Exposure to multiple brands
 Professional and personal growth

Experience: 3-5 years
Salary Range: INR 40K-50K PM
Location: Harlur Road, Bengaluru
Job Type: Full time, will be expected to travel to office daily
Working Days: 6 days a week, alternate Saturdays working from home

Job Type: Full-time

Salary: ₹40,000.00 – ₹50,000.00 per month

Schedule:

• Day shift

Work Remotely:

• No