Oetiker Hiring For IT Operations & Support at Panvel, Maharashtra Full Time

Find more than just a job – find your peace of mind! All around the globe customers rely on our safe connecting solutions. But we are also a reliable partner for our employees. About 2,000 colleagues in more than 30 countries play their part in ensuring that our products are the trusted solution for mission-critical applications. Whether it’s engines, airbags, or heart pumps – every day we develop connecting solutions for a wide variety of industries and thus take important steps towards a better future. Would you like to be a part of it?

Job Description

The IT Operations & Support role is to ensure proper computer operations so that end

users can accomplish organizational tasks. This includes receiving, prioritizing,

documenting and actively resolving help requests. Problem resolution may involve

the use of diagnostics and help request tracking tools, as well as hands-on help.

Main responsibilities

Monitor ServiceDesk and reports, taking preventative action to ensure Service Levels are met across the IT and business services

Provide answers to users by identifying incidents; researching answers; guiding user through corrective steps

Improve user references by writing and maintaining documentation and user manuals

Record, track, and document the ServiceDesk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

Responsible for escalation to level 2 (or level 3 during an emergency)

Test resolutions to ensure incident has been adequately resolved

Install required software, and hardware

Monitor, test, and report on hardware, software and network resources to ensure a high level of performance, security and integrity

Improves system performance by identifying problems; recommending changes

Work within a Global IT support team to support business units as required

Support all physical and virtual environments

Execute and check all operational system maintenance

New Employee onboarding

Ensure data security, compliance to company policies, and archiving/backups integrity

Carry out other associated duties as may arise, develop or be assigned in line with the broad remit

Qualifications

+ 3 years experience as IT Support Technician with international HelpDesk Environments

Technical (Engineering) Degree

Additional Information

Keys to Success

Problem solving

Critical thinking

Communicating experience

Broad technical experience in international envirinment