OpenText Hiring for Sr. Technical Support Specialist at Hyderabad, Telangana, India Full Time

Job Description

OPENTEXT – THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity
As a Technical Support Specialist, you will be using your technical skills and customer service exposure/abilities to provide second-line technical support for customers using OpenText products and add value to your profile and that of the organization.
You are great at
Identifying and resolving issues in accordance with the Service Levels agreed with the customer.
Manage customer expectations by documenting all communication using a support ticketing system.
Reporting software bugs and testing the solutions before delivering them to customers.
Authoring technical documents/articles and enriching OpenText Knowledge Center/Knowledge Base.
Work within the boundaries of OpenText policies and processes.
What it takes
Must have 3+ years of Industry experience
Excellent verbal and written communication skills.
Excellent problem-solving skills with a flair for on-the-job learning.
Capabilities to self-prioritize and time-box tasks without guidance.
Willingness to adapt to new avenues of learning and capability to gel in a Team environment to deliver.
Customer Support experience in a technical support environment is an Asset
In-depth knowledge of one or more operating systems (Windows, Linux, AIX, Solaris).
Familiarity with Programming Languages (Java, HTML, JavaScript).
Experience in analyzing or debugging (Windows/Linux logs, Java debugging, Browser debugging).
Expert knowledge of troubleshooting and debugging databases (SQL, PL/SQL, Oracle, DB2).
Knowledge of administration/ troubleshooting Application Servers (IIS, Apache)
Basic Networking knowledge (TCP/IP, HTTP/s, Firewalls).
WILLINGNESS TO WORK IN SHIFTS and ON-CALLS.
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.