Oracle Hiring for Advance Customer Services – SCM, Manufacturing and Planning – Senior Technical Analyst at HYDERABAD, India Full Time

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Responsibilities

Job Description

Resource would play a lead role in running development and support projects for Oracle ERP/SaaS/Fusion customers and should have experience in working on development, support of CEMLIs and Implementation (Waterfall or Agile methodology)

The job involves working with customers in different time zones and resource should be flexible to work in shifts including night shifts

Resource should be able to independently work on CEMLI objects – Design, develop and test

Technically good in development and experience on EBS Modules

Resource should be able to investigate, analyze, design and develop solution for enhancements/developments related to CEMLI’s

Resource should be able to identify the impact of patches and determine functional and technical steps required to minimize the disruption to business

Report progress/status/risk/issues on development at regular basis.

Resource should be able to manage the complete development pipeline and manage the scope, time and cost and delivery of all the CEMLIs

Resource should be able to lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time.

Resource should be able to understand customer requirements/user stories and implement practical solutions.

Resource should have hands on knowledge and expertise on Oracle Apps R12 (SCM, Manufacturing and Planning) and Fusion/SaaS modules

Resource should have Good knowledge of business processes and application setups and the impacts of one setups to another.

Personal Attributes

Self driven and result oriented

Strong problem solving/analytical skills

Strong customer support and relation skills

Effective communication (verbal and written)

Focus on relationships (internal and external)

Strong willingness to learn new things and share them with others

Influencing/negotiating

Team player

Customer focused and customer facing skills

Confident and decisive

Values Expertise (maintaining professional expertise in own discipline)

Enthusiasm

Flexibility

Organizational skills

Values and enjoys coaching/knowledge transfer ability

Values and enjoys teaching technical courses

Other essential skills

Experience in understanding customer requirement.

Good knowledge of business processes and application setups

Customer facing

Lateral thinking

Time Management

Good Technical expertise on EBS/integrations architecture

Knowledge of performance tuning is a plus.

Working knowledge with OMCS/SaaS teams would be an advantage.

OCI Certified / ITIL Foundation Certification in IT Service Management / Six Sigma.

Your Qualifications

The candidate should have 6+ years of experience in Oracle products including Technical/Functional and a minimum 2 years of leadership experience working at a customer facing roles. High commitment with his/her customers is must.

Skills – EBS R12/Fusion/SOA expertise with Techno-functional skills in Supply Chain, Manufacturing and Planning (Procurement, Oracle Supplier Network, Order Management & Shipping, Inventory, Oracle Transportation Management, Warehouse Management Systems, Bill of Materials, Work in Progress, Quality, Enterprise Asset Management, Costing & Planning).

Technical Skills – Oracle Database, SQL, PL/SQL, Java, Unix, Forms, Reports, XML/BI Publisher, Workflow, OA Framework, SOA/BPEL, OTBI, OIC, XML / HTML

Should have experience in Development/Support of CEMLIs / Implementation.

Ready to work in shifts including night shift. The role will be based in Bangalore / Hyderabad.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. A primary point of contact for customers, you are responsible for managing diverse customer situations and escalated issues.

As a Sr. Support Analyst, you will be the technical interface to customers and Internal Oracle Teams for resolution of problems, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role.

BE, BTech, MCA , MBA or equivalent preferred. Other qualifications demonstrating an understanding of Oracle EBS Supply Chain, Manufacturing and Planning at a functional and technical level may be considered.

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer