Oracle Hiring for Advanced Customer Services – Oracle Hyperion Analyst at ANDHRA PRADESH, India Full Time

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Responsibilities

Strong HFM/ FCCS, FDM and FDMEE skills added advantage if you have done any One End to End Implementation .

Role will be to support HFM /FDMEE application in terms of Rule, metadata, Forms, Task list and report maintenance.

Experience in FCCS with strong Application Development process experience on Hyperion EPM Product Suite

Sound Knowledge of HFM Rule file ( Should know how to write it)

Experience in Financial Consolidation is a must; Experience of working in an environment

where various subsidiary/branches Financial Data is consolidated and reported in HFM will be

a big advantage

Provide Solutions to existing Architecture Design on current system

Desired functional knowledge ( Understand of Income statement, Balance Sheet, different methods of consolidation and their calculations and disclosure in financial statements)

An advantage if has these skills – Advance Excel Marco and VB programming experience

Ability to work independently and think outside of the box

Excellent customer-facing skills, communications, writing, and a team player

Client management, resource management, and status reporting.

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.