Oracle Hiring for Associate Consultant at BENGALURU, India Full Time

Job Description

This is a requirement is for Oracle Financial Services Finergy division. We are a part of Oracle Financial Services Global Business Unit (FSGIU) business unit and our specialized solutions address the unique business needs of banking and financial institutions, enabling them to make more informed business decisions and serve customers better.

We are looking for a resource with 1-2 yrs of providing application support in the banking domain. Payments domain experience is desirable

Required Experience/Skill Set:

• Strong customer service and support focus with a desire to deliver high quality service

• Ability to multi-task, work under pressure and adhere to tight deadlines

• 1-2 years’ experience in hands-on application support analyst role

• Basic technical skills (PL/Sql, Unix, Unix shell scripting)

• Experience in providing services to agreed SLA’s and OLA’s

• Experience with working in an ITIL environment. ITIL foundation Certification desired

• Excellent interpersonal and communication skills

• Flexible in working outside of core business hours at short notice

• Able to work in 24*7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well). Must be willing to work from Office

• Basic knowledge of Java

• Basic knowledge of PERL

• Basic knowledge of RDBMs Oracle and MSSQL

• Basic knowledge in tools a plus (AppD, ESP, Splunk, NDM, Cloudprober, Moog, sNow, etc..)

• Basic knowledge of containers (app Engine)

• Working knowledge of TSQL and PL/SQL

• Working knowledge of Linux and Windows OS

• Working knowledge of KSH scripting

• Working knowledge of Incident, Problem, Change, Release, & Request Management processes.

Career Level – IC1

Responsibilities

Responsibilities:

• Monitor and Maintain the given cluster of applications and their environments

• Resolve KEDB issues/tickets

• participate in Driving Shift-Left strategy

• Prepare and Maintain the overall KEDB as per defined Knowledge Management process

• Identify scope for automation and focus on continuous improvements

• Assist in Conducting RCA for the identified Problems along with Service Desk and Incident Managers

• Coordinate with BNYM Business Users, BNYM Technology teams, Service Desk for incident resolution

• Provide inputs to project review documents / dash boards to senior management

About Us

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When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer