Job Description
Provides programs to improve operational efficiency, consistency, and compliance in support of the organization’s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 5 plus years relevant work experience.
Responsibilities
KEY RESPONSIBILITIES:
Fully understand all OPN program elements and especially the underlying systems and operations that support go-to-market motions with partners
Own all existing partner-facing OPN processes across the lifecycle, identify potential gaps that lead to issues or escalations, and drive improvements through targeted projects
Segment partners based on their lifecycle stage and proactively assist them in moving ahead with the OPN journey by delivering systematic outreach that provides resources and next steps closely aligned with partner profile and business focus
Participate in the rollout of new programmatic frameworks working across various teams globally to coordinate metric tracking
Understand, oversee, deliver business analysis (e.g., trends, root cause, comparative) and recommend corrective actions considering the business impact
Identify gaps in program, processes, systems and recommend corrective actions
Consistently provides guidance and support to stakeholders to ensure program success and manage complex projects through initiation to closure
Build, maintain, network, and expand the working relationship with stakeholders
EXPERIENCE:
Candidates will need to have at least 8 to 10 years of experience in partner/customer service and/or project management.
Job Requirements/Competencies:
Bachelor’s Degree and MBA, or BE (Computer Science) /BTech required
Six Sigma, ITIL, PMI PMP preferred
Minimum of 8 to 10 years experience in a relevant role
Preferred previous experience working in project management, sales/sales support, contract administration, finance/accounting, or related operational role
Highly proficient in MS PowerPoint/Excel/Project/Visio, experience with Jira and APEX preferred
Excellent project management skills
Excellent analytic and problem-solving skills, attention to detail
Excellent written and oral communication skills, active listener, and able to respond effectively to feedback from global stakeholders
Ability to work independently with minimal oversight while exercising excellent judgment
Self-directed, strategic thinker with the ability to lead and coordinate with cross-functional teams
Enthusiasm, energy, and ability to engage with stakeholders at various levels
Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
Go-getter – able to think out of the box with a positive attitude towards work and can understand change management
About Us
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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