Oracle Hiring for Client Success Specialist III at NOIDA, India Full Time

Job Description

Oracle Advertising – Technical Account Manager – Night Shift – Work from Office 5 days

Responsibilities

Employer Description

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Job Description

About OA ( Oracle Advertising )

Oracle Advertising helps marketers use data to capture consumer attention and drive results. Used by 199 of the 200 largest advertisers, our Audience, Context and Measurement solutions extend across the top media platforms and a global footprint of more than 100 countries. We give marketers the data and tools needed for every stage of the marketing journey, from audience planning to pre-bid brand safety, contextual relevance, view ability confirmation, fraud protection, and ROI measurement. Oracle Advertising combines the leading technologies and talent from Oracle’s acquisitions of Add This, BlueKai, Crosswise, Datalogix, Grapeshot, and Moat.

Responsibilities

Job Description

About OA ( Oracle Advertising )

Oracle Advertising helps marketers use data to capture consumer attention and drive results. Used by 199 of the 200 largest advertisers, our Audience, Context and Measurement solutions extend across the top media platforms and a global footprint of more than 100 countries. We give marketers the data and tools needed for every stage of the marketing journey, from audience planning to pre-bid brand safety, contextual relevance, view ability confirmation, fraud protection, and ROI measurement. Oracle Advertising combines the leading technologies and talent from Oracle’s acquisitions of Add This, BlueKai, Crosswise, Datalogix, Grapeshot, and Moat.

About the Opportunity

Onboarding and Getting Started:

• Getting the customer enabled on OA products and configuring the purchased/subscribed offering

• Educate the customer about features/benefits through product demonstrations

• Demonstrate command of product knowledge and the various applications of the product

• Be a trusted advisor to the customer and help them with the right campaign solution by establishing relationships at all levels in the customer organization

Continuous Engagement with the Customer:

• Pulled in for customers with complex technical requirements/integrations – act like technical project manager; first technical team pulled in to resolve customer bugs/issues

• Create power users of OA offerings by continuously partnering with customers

• Increase utilization (e.g. usage) by understanding the client’s objectives and connecting value via OA’s available solutions, features, and data

• Proactively create innovative insights to maintain stickiness and demonstrate the value of OA’s products (e.g. sales enablement collateral)

Engage with an objective to solidify usage:

• Conduct quarterly business reviews and client education programs to review performance trends and partnerships recommendations

• Collaborate with Oracle technical support teams on new integrations to ensure a positive client experience; decrease time to value

• Maintain monthly client health reporting to formulate risk mitigation strategies

Be Future Ready:

• Evangelize new product features to boost adoption, and track success via engagement performance indicators

• Act as a subject matter expert on OA’s products, strengths, capabilities, and position in the industry, as well as stay on top of industry trends

• Maintain up-to-date knowledge of the competitive positioning

About You

• Bachelor’s degree with 4+ years’ experience in digital industry

• Must have worked in a client facing role

• Strong data analysis skills

• Excellent MS office proficiencies

• Fluency within English, both written and verbal

• Clear and professional written and phone communication.

• Outstanding attention to detail.

About the Team

• We hold ourselves to exceptionally high standards for the client experience.

• We are dedicated to providing fast, thoughtful, and high-touch interactions with every client, during every stage of their partnership with us.

• We value superior writing skills and a friendly, considerate, and value-driven communication style.

• We strive for incredible attention to detail, empathy, and fast turnaround times.

• We love what we do and have a ton of fun doing it.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer