Oracle Hiring for Level 2 Application Support Specialist at BENGALURU, India Full Time

Job Description

Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications.

Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.

2-5 years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Responsibilities

• Role Level 2 Application Support Specialist

• Primary Responsibilities

• Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution

• Provide immediate assistance to end users for incidents / problems involving FLEXCUBE/OFSLL products.

• Perform first level analysis and diagnosis of incidents / problems for end-users.

• Collaborate daily with the L3 support & development teams to ensure proper information is available to them to triage and fix software bugs.

• Maintain and create documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date.

• Provide technical assistance as needed for troubleshooting and customer service

• Ensure technical problems are resolved in a timely manner

• Provide input regarding methods to increase operational efficiencies and technical product improvements

• Become internal expert on supporting FLEXCUBE, OFSLL software

• This role involves working in shifts

• Primary (Essential) Skills:

• Master’s in computer application (MCA) or Engineering in computer science field or BS Computer Science with a 3.0 GPA or other relevant degree.

• Experience: Minimum: 2 years, Ideal: 3 years

• Working experience as a L2 application support engineer for Banking/Financials services application

• Prior experience in supporting FLEXCUBE, OFSLL products is an added advantage

• Experience with support of Web-based business applications

• Experience with web services

• Moderate knowledge in writing complex SQL queries

• Skilled in creating and maintaining technical documentation.

• Soft / Behavioral Skills:

• Works under pressure and can manage SLA’s

• Customer-friendly communication and attitude

• Strong analytical skills, attention to detail – a problem solver

• Excellent organization skills, ability to systematize and prioritize.

• Customer service experience and problem-solving skills.

• Patience and understanding.

• Investigation and diagnostic skills.

• Ability to multi-task and work with team to meet deadlines

• Strong verbal and written communication skills

• Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications.

• Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.

• 2-6 years of overall experience. Ability to communicate effectively and build rapport with team members and clients.

Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications.

Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.

2-5 years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.