Oracle Hiring for Senior / Principal Solutions Engineer – CX at India Full Time

Job Description

Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.

As a Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced Sales Consultants. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for other Sales Consultants. Develops and delivers outstanding Oracle presentations and demonstrations. Leads any and all aspects of the technical sales process. Advises internal and external clients on overall architect solutions.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 3 years vendor (sales and marketing) experience. 7 years business experience with relevant computer applications or database/tools. Ability to implement the most advanced product features. Thorough knowledge of system and application design. In depth knowledge of competitors. Demonstrated project management skills. Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, closing techniques. Ability to persuade others through presentations, demonstrations, and written communication. Ability to travel as needed. A/BS degree or equivalent, advanced degree highly desirable.

Responsibilities

Oracle Solution Engineers lead and drive the technical engagement behind ground-breaking cloud transformations that enable our customers to become beacons of success. This person will play a key part in the sales processes, armed with the most compelling cloud CX software suite and services in the market.

We are looking for passionate solution engineering talent, with experience of Sales & Service Automation Technology, alternatively you will be a Senior Customer Experience practitioner – client or agency side – with hands on experience in Service & Sales or Contact Centre Technology.

You will also have the ability to drive insight, challenge the status quo and show our customers what is possible. Oracle CX Cloud was built with the mission to change the way that the world defines customer experience in the digital age, we need an exceptional Solutions Consultant to help us increase our momentum further.

RESPONSIBILITIES:

This role has a main emphasis on Sales and Service with areas of focus being

• Service Automation, Customer Self Service & Knowledge Management (Oracle Service Cloud)

• Sales Automation, Sales Performance Management, CPQ & B2B Service (Oracle Sales Cloud)

• Complex Case Management, Customer Data Management & Intelligent Advice

This position functions as the technical point of contact for the Sales organization including Sales Managers, New Business Managers and Account Managers. This position also serves as the primary point of contact for Oracle CX Cloud prospects and customers evaluating all company products and solutions. This role will work across a variety of client markets. The Solutions Consultant is responsible for managing several sales opportunities simultaneously and will report directly to the CX Solution Engineering Director.

In addition, the Solutions Consultant will:

• Help shape winning go to market solutions based on the strengths of the Oracle CX Cloud aligned to the current and future needs of the market.

• Engage in a rapid education process including formal training, self-study and field experience designed to position the candidate as a technical expert on all Oracle CX Cloud technologies and related solutions as quickly as possible.

• Respond to technical questions received via RFP and or RFI in an accurate and timely fashion.

• Conduct Technical Discovery sessions directly with prospects and customers. Technical Discovery is designed to uncover technical and marketing requirements to be addressed in presentations and demonstrations.

• Work directly with Sales, Strategic Services, Professional Services and Digital Services to collaborate on and develop the overall Solution Presentation. Serve as the technical expert during the sales cycle.

• Present Oracle CX Cloud technology infrastructure, including demonstrating deep familiarity with the company’s software. Present prospect/client solutions onsite or via web-conference. Serve as the technical lead and liaison within a multi-disciplinary Oracle CX Cloud Sales team. Multiple demonstrations and/or presentations may be required for an individual prospect/client.

• Assist in the creation of technical account configuration documentation and technical statements of work. Prepare and provide client facing technical follow-up calls and documentation.

• Participate in Solutions Consulting and Product Management meetings to stay up to date on current technical concepts on future product enhancements. Attend all company provided technical training sessions.

• Contribute to detailed qualification of opportunities, formulation of sales strategies and technical approaches and plans. Ensure prospect/client satisfaction with all project deliverables.

• Meet or exceed quarterly management objectives and revenue targets.

QUALIFICATIONS & BACKGROUND:

• Bachelors degree or equivalent; advanced degree desirable.

• Solid experience in CX Technologies, Presales consulting or Customer Experience.

• Experience of best practice sales, contact centre, case management and knowledge management.

• Possess excellent client-facing skills and experience in dealing with client and technical teams as well as experience in presenting to C-level executives.

• Ability to work effectively within a highly driven organization.

• Solid oral, written, presentation and interpersonal communication skills.

• Ability to present technical concepts to both technical and non-technical audiences.

• Ability to work as part of a team to solve technical problems in varied departmental environments.

• Strong work plan and self-development skills.

• Ability to travel, if required.

• Knowledge of Web architecture.

• Knowledge of distributed computing and SaaS concepts.

• Analysis and design skills of moderate complexity.

• Understanding of Web Service APIs.

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.