Oracle Hiring for Senior Principal Techno-functional Analyst at HYDERABAD, India Full Time

Job Description

As an expert member of the Oracle Customer Success Services (CSS) & Advanced Customer Support organization, your focus is to deliver complex solutions and support for the requirements of Setup/Config/integration or migration for the Oracle Applications customers while serving as an advocate for customer needs.

As a primary point of contact from Advanced Support Services for the customers, you are responsible for facilitating customer relationships with Oracle and providing advice or assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Principal Techno-Functional Analyst, you will offer strategic technical support to turnaround escalated issues and assure the highest level of customer satisfaction. Our focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be hands-on and an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Responsibilities

Position Overview:

Position is for a Senior techno-functional Support Professional, preferably with several hands-on implementation engagements and support background in one or more of Oracle cloud ERP modules like Fusion HCM, SCM, Manufacturing, Financials.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Job Responsibilities:

The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional escalated problems. The key skills put to use on a daily basis are – high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise with an open and collaborative mindset.

Education & Experience:

BE, BTech, MCA , CA, MBA or equivalent preferred. Other qualifications with adequate experience with technical skills may be considered.

10+ years relevant hands-on working experience

##Functional/Technical Knowledge & Skills:

Must have good understanding of one or more Oracle EBS, Peoplesoft & Fusion modules – HCM / SCM / Manufacturing / Financials. (Knowledge of Fusion modules is required).

We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience in SaaS/PaaS environment and/or worked with L3 level support; and/or having equivalent knowledge.

We expect candidate to have:-

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1. Strong Finance concepts & business processes knowledge, business cycles.

2. Hands-on experience of multiple Implementation/Support with Oracle EBS & Fusion modules – HCM / SCM / Manufacturing / Financials. Fusion certified in at least some of the above modules

3. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Financials /HCM / SCM / Manufacturing / PPM, In depth knowledge of API’s and working knowledge of Subledger accounting

4. Technically Strong with Expert Skills in SQL, PLSQL, FBDI, SOAP/webservices, Java, OAF, REST APIs, OIC Integration adaptors etc.

5. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Financials.

6. Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

7. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

8. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

# Personal Attributes:

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1. Self driven and result oriented

2. Strong problem solving/analytical skills

3. Customer focused & Service mindset, – Strong customer support and relation skills

4. Effective communication (verbal and written)

5. Focus on collaboration and relationships (internal and external)

6. Strong willingness to learn new things and share them with others – emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

7. High Influencing/negotiating skills

8. Team player – leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.

9. Confident and decisive

10. Values Expertise (maintaining professional expertise in own discipline)

11. Enthusiastic, values and enjoys coaching/knowledge transfers and teaching technical courses.

12. Flexibility

Note:

Shift working is a business necessity. Candidate should be flexible and open to work in shifts on rotation basis and at times flexible hours to manage critical incident handling.

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer