Oracle Hiring for Senior Technical Analyst at BENGALURU, India Full Time

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Responsibilities

Primary Responsibilities

• Provide Tier 2 support escalation services for the supported customer base

• Troubleshoot issues and liaise with customer, SME, Product Management and Development as necessary to resolve issues.

• Maintain a detailed understanding of product architecture, technical components and application functionality

• Ensure that the highest level of client satisfaction is achieved through prompt resolution of client issues

• Proven ability to mentor and display leadership and ownership of issues

• Work with Operations and Development teams to resolve more complex issues

• Set up and document troubleshooting procedures for new product features

• Responsible for creating knowledge base articles for both internal and customer facing solutions

• This position also requires participation in the on-call rotation over week days and week ends.

• Shift timing would be 5:30 AM to 2 PM IST. Cab facility is available.

Experience and Skills

• Bachelor’s degree in information technology, computer science, or a related field is a plus

• 5-7 years customer support experience for software applications

• 2-3 years of application development experience is preferred.

• Excellent verbal and written communication skills

• Outstanding interpersonal and telephone skills

• Proficiency writing and debugging SOAP and REST APIs

• Proficient in one or more of the following languages: C#, Java, Javascript, PHP, Objective-C, Swift

• Familiarity with Android studio and/or Xcode and mobile app development is a plus

• Working knowledge of relational database management systems with the ability to write and debug SQL queries

• Basic working knowledge of Linux/Unix

• Strong problem solving skills

• Ability to function and thrive in a team environment with an appreciation of aggressive goals

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer