Oracle Hiring for Senior Technical Support Engineer (IC3)- Solaris Cluster/ Storage Drivers-Connectivity at BENGALURU, India Full Time

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Responsibilities

Detailed Description

As a Support Engineer:

• You will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

• Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

• You must be able to work with general guidance from senior support engineers and management and, in some areas, may work independently.

• Solutions often take time to develop through research, collaboration or problem replication.

Job Requirements

Job duties are varied and complex utilizing independent judgment. You should have at least 5 years prior working experience with Oracle products (or at least 5 years related experience without Oracle products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Maths/Physics/Chemistry OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Additional Details

This vacancy is for a Senior Technical Support Engineer to support the Solaris, Virtualization & Operating Systems- Storage Domain products.

Our portfolio includes fast growing products with the Oracle Solaris Cluster, Solaris Volume Manager, Solaris Drivers/HBA, Engineered Storage Systems.

For this job, you will:

• Provide post-sales Engineered Storage support to Oracle customers and partners

• Display and maintain high level of professional behavior at all times.

• Assist in ensuring Oracle Services meet Customer Satisfaction goals.

• Work on weekends / holidays as per the duty roster from time to time

• Provide problem isolation and resolution.

• Create knowledge documentation as necessary to assist with possible future problem resolution.

• Act as an interface with Support, Sales and Professional Services organizations to ensure proper support delivery is available for customer needs.

• Ensure proper implementation of Corporate programs and processes.

• Work closely with all levels of customer and external engineers and management on the most complex problems.

• Perceived by customers to be the highest level of technical support Oracle Services has to offer

• Prioritize workload and advance technical problems where appropriate to the next level of expertise

• Effectively prioritize and manage personal list of outstanding customer queries.

• Have excellent time management skills

• Have an excellent understanding of Service Level Agreements (SLA) and are able to works within SLA

Knowledge and Experience:

• At least 5 years of working on Solaris / Unix operating system with knowledge of its internal workings

• Hands-on and remote troubleshooting experience with server and storage products, hardware and software, system level troubleshooting skills and or system administration skills (Solaris, Windows, Linux, etc.)

• Good knowledge of Storage concepts (RAID) and Storage protocols (iSCSI, SCSI, FC etc would be desirable)

• In depth understanding of Clustering Concepts, Volume Management, Solaris OS Zones and virtual servers

• Knowledge of C/C++ Good understanding of networking concepts: TCP/IP Protocols, Network Interfaces, Aggregation and Virtualization, NFS, Ethernet and Fabric Switches

• Highly developed skills in troubleshooting, and problem resolution.

• Good customer interaction and organizational skills

• Good verbal and written English Language communication skills.

• Ability to learn and integrate new technologies in a fast-paced environment

Technical expertise:

Experience and in depth knowledge in more than one of the following domains is required:

SERVERS:

• SPARC or X64 server products knowledge

• Exalogic & Super Cluster knowledge

STORAGE:

• Experience with storage technology (JBOD, RAID array)

• Experience with HBAs and storage arrays configuration

• Experience with more than one of the following storage protocols: SCSI, fibre channel, iSCSI, Infiniband, SATA.

• Experience with multihost storage technology

• Experience with a Volume Manager software, preferably Solaris Volume Manager Software

• Understanding of D-Trace Analytics and its usage in troubleshooting.

Operating Systems:

• Solaris – Solaris 11 knowledge and certification is an advantage.

• Knowledge of Solaris internals and concepts, such as traps, interrupts, locking mechanisms, scheduling and memory management.

• Ability to understand and debug C/C++ codes – Core file analysis.

• Solaris Zones and Logical Domains (Oracle Virtual Server)

• In-depth Knowledge of Clustering Concepts

Solaris Networking:

• Ethernet protocols, Network Interfaces and Network Switches

• TCP/IP and Routing Protocols

• IPMP/LACP configuration/troubleshooting

Desired Knowledge:

• Oracle RAC

• Oracle DB Server/Listener

About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer