Oracle Hiring for Systems Analyst 3-Support at MUMBAI, India Full Time

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer’s IT staff on a regular basis. Either at the client’s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor’s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle’s core products, applications, and tools is important.

Responsibilities

Preferred Technical and Professional Expertise:

• Working knowledge of OS clustering, partitioning, virtualization and storage administration, integration with operating systems

• Demonstrated expertise in UNIX – Solaris and Linux.

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

• Individual contributor role able to manage his work independently.

• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

• Intuitive individual with an ability to manage change and proven time management

• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

• Up-to-date technical knowledge by attending educational workshops, reviewing publications

• Working experience in OVM Migration projects

Added Advantage

Scripting knowledge

Working knowledge of Oracle Engineered system like Exadata, Supercluster, PCA and Exacc.

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.