Job Identification : 130856
Job Category : Information Technology
Job Locations :
BENGALURU, KARNATAKA, India
India
Description : Working as part of a shift, you will be part of the global follow-the-sun 24/7/365 Oracle Cloud Operations team with the mission to maintain and enhance the global OCI Service environment. A key responsibility of the role will be to continuously raise the industry bar by driving efficiency and overall customer experience improvement into the greater Oracle Cloud Infrastructure. Oracle Cloud is a major focus point of the company. As a result, both computing environment and human organizational growth is occurring at a rapid rate. Best of breed technologies are continually reviewed and supported for the delivery of a positive customer experience to highly acclaimed hosted products such as Fusion application.
As a member of the Oracle Cloud Operations team, you will be surrounded by “willing to help” individuals representing some of the brightest and most innovative minds in the industry. You will be a part of an organization that prides itself on providing training, empowerment, and career progression.
Tasks:
Environment Monitoring & Configuration
Perform shift coverage managing the Service Cloud platform
Follow standard operating procedures and policies in administering environmental support
Execute approved changes during change windows
Monitor and administer live application servers and test system health
Participate in project delivery aimed at increasing capabilities around monitoring, notification, configuration and deployment of servers and applications within the Oracle Cloud Platform
Recommend and execute modifications to Linux systems and Oracle Cloud Applications in order to improve efficiency, reliability and performance
Incident Request Handling Process
Fulfill service requests from internal and external customers surrounding the management of Oracle Cloud Platform within applicable Service Level Objectives
Work through the ticket queue in the correct priority order
Ensure ticket tool is properly and effectively utilized to capture information for reporting purposes
Event troubleshooting
Respond to monitoring alerts to quickly identify trouble source and implement resolution to avoid or reduce duration of an outage
Coordinate with system operations, business application and database administration functions to ensure availability, reliability and scalability of Linux systems to meet business demands
Work closely with Performance and Customer Services teams on customer impacting incidents
People & Self Development
Actively participate in respective training programmers to develop the required skills
Strong understanding of the organization’s goals and objectives
Take part in Performance management using the Oracle OCSC appraisal system
Ensure to maintain an up to date PDP with line manager – monitor progress, and find solutions for individual training needs
Assist in the training and development of more junior team members
Seek out opportunities to further grow your knowledge of the OCSC environment and OCSC services
Take opportunities to get involved in divisional activities outside of your day job
Build relationships with peers and internal experts, stretching beyond your immediate team across the wider division
Develop and maintain training materials and systems documentation
Required Knowledge, Skills, Abilities, and Background
Bachelor’s degree in Computer Science / Electronics / Electric Engineering or equivalent.
Strong knowledge on Free BSD/Unix/Linux Skills – is a Must
Application support experience in SaaS (software as a service) environment –is a Must
Strong knowledge on Mysql database (To write the simple select query, Joins, View etc) – Understanding /reading /writing / troubleshooting SQL script is a must
Strong knowledge on WebLogic and LAMP stack (Apache, Ngnix, Mysql, PHP,TOMCAT application server) –is a Must
Strong knowledge on scripting (Shell, PHP, Java Script)
Basic knowledge on C/C++, HTML,XML
Understanding of the concepts 3 tier web application stacks
Good troubleshooting skillsKey Responsibility
Monitor automated alerts from various monitoring systems
Interact with the Customer Support Organization in the capacity of Tier 3 customer support
Coordinate with Network/DBA/Security and Customer Support team to resolve the issue
Working in mission critical production environment
Participating in Crisis event by providing the quick resolution with proper update with in SLA and time interval
Resolve problems by executing Standard Operating Procedures. Provide feedback to enhance Standard Operating Procedures and create the new Standard Operating Procedures
Develop training for other team members
Property Specific Skills / Abilities
Specific knowledge of RedHat, CentOS, Oracle Linux platforms and FreeBSD
Recommend and execute modifications to Oracle Field Service Cloud application and services in order to improve efficiency, reliability, and performance
Familiarity with TCP/IP and web protocols, SOAP and REST APIs
Ability to conduct research into Linux issues and products as required
Systems and applications troubleshooting experience
LAMP Administration experience within a mission critical environment
Working technical knowledge of coding using Python and shell scripting
Application support experience with MySQL and Oracle DB
Required Personal Attributes
Good interpersonal skills with ability to present ideas in business-friendly and user-friendly language
Highly self motivated and directed with keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Work with Oracle’s world class technology to develop, implement, and support Oracle’s global infrastructure.
As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Work with Oracle’s world class technology to develop, implement, and support Oracle’s global infrastructure.
As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. BS or equivalent experience in programming on enterprise or department servers or systems.
About Us
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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