Oracle Hiring for Technical Account Representative (TAM) 5 at India Full Time

Job Description

Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers’ use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.

Responsibilities

Candidate Profile

• Engineering Graduate

• Minimum 10 years experience in Oracle eBS HRMS/Peoplesoft HCM and atleast 5 years experience in Oracle Fusion HCM modules, 2-3 implementation involving Fusion HCM ( exposure to Indian customer and public sector payroll will be very beneficial)

• Strong Knowledge of PaaS services used to extend Fusion HCM (OIC, VBCS, ATP Database, Analytics Cloud, ODI)

• Good understanding of functional flows for HCM Modules in Oracle Fusion ERP

• Fusion HCM upgrade process and testing knowledge

• A strong business orientation combined with strong IT technical skills.

• A self-starter, who can effectively navigate a complex organizational structure, and can work in matrix management.

• Ability to work in diverse, fast-paced environment and effectively collaborate across teams.

• Dives deep into the details and is experienced in managing multiple medium to large scale initiatives

• Excellent communication and presentation skills

• Excellent verbal & written communication skills

• Should be adaptable and open to learning new skills.

• Strong project management skills.

• Must be a team player

Job Description

• Responsible for Supporting Oracle Fusion HCM Modules after understanding of Process Flows.

• Collaborate with Functional team very closely to understand the issue and provide resolution

• Support Functional teams to Investigate issues and provide resolutions

• Determine root cause of the problems & resolves them

• Build Strong and Positive relationship with customer at various levels

• Prioritize and manage issues assigned within guidelines provided.

• Work with the technical team members in developing & testing of customized solutions

• Work with end users to streamline business processes using Oracle functionality and improve the efficiency

• Develop technical specifications to address new business requirements.

• Document detailed processes and procedures and train end use

• Provide regular reviews of contract achievements and status

• Post presentation to customer

• In many cases, there may be follow-up activities and additional feedback provided by the customer

• The TAM should assist with making sure that the appropriate follow-up actions or information are directed to the right resources and completed.

• Establish and manage effective working relationships in a matrix environment with other departments, groups and staff with whom work must be coordinated or interfaced. Comfortable leading without necessarily having the overt authority to do so

• Feedback any important client information to Client Services Team

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at +1.888.404.2494, Option 1.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer