Oracle Hiring for Technical Analyst -3 Support-HCM at BENGALURU, India Full Time

Job Description

Position Overview:

Position is for a Functional Support Professional, with implementation/support background in Oracle Fusion HCM.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Job Responsibilities:

The main role of a Support engineer is to troubleshoot and resolve highly complex Functional problems. The key skills put to use on a daily basis are – high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Education & Experience:

BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered.

7+ years relevant working experience

##Functional/Technical Knowledge & Skills:

Must have good understanding of the following Oracle Fusion HCM capabilities:

We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.

We expect candidate to have:

1. Strong HCM / HRMS business processes knowledge and concepts.

2. 2 Implementation, Upgrade & 2 Support experience on Oracle Fusion HCM Apps Modules like

HR, Payroll, SSHR, Time & Labor modules(OTL) and Advance Benefits, nice to have Fusion HCM Apps implementations with localizations knowledge.

Technical Skill Set: SQL, PL/SQL

1. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Fusion HCM.

2. Technically Strong with Skills in SQL, PLSQL

3. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Fusion HCM.

4. Strong problem solving skills.

5. Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

6. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

7. Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.

8. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

9. High flexibility so you remain agile in a fast changing business and organizational environment.

10. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

# Personal Attributes:

1. Self driven and result oriented

2. Strong problem solving/analytical skills

3. Strong customer support and relation skills

4. Effective communication (verbal and written)

5. Willing to learn new skills and share them with others

6. Strong in Influencing/negotiating the solutions

7. Good Team player

8. Customer focused

9. Confident and decisive

10. Values Expertise (maintaining professional expertise in own discipline)

11. Enthusiasm

12. Flexibility

13. Organizational skills

14. Values and enjoys coaching/knowledge transfer ability

15. Values and enjoys teaching technical courses

Note:

Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.

The position is based out of Bangalore OR Hyderabad, the candidate should be willing to relocate to either Bangalore OR Hyderabad.

Responsibilities

The main role of a Support engineer is to troubleshoot and resolve highly complex Functional problems. The key skills put to use on a daily basis are – high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer