Orange Business Services Hiring for Senior Administrator – Cloud OPS at Delhi Full Time

Full Job Description
About the role

Incident Management

Ensure all Incidents are resolved as per Committed Timelines.Coordinating the “Backup Restoration” for NetBackup , Backup Librarry , Brocade Switches, .Handling Incidents in Backup Technology and front end for resolving in shortest possible timings.Ensure that all Operations Benchmarks are met in Backup Technology issues .Analyze , and achieve Targets ( reduction in Incidents , Repeated Failures ) related with Incidents .Ensure Improved Customer Ratings Backup Technology .Present Monthly Performance Reports and Target Enhanced Satisfaction from CPM’s /ITCSM’s.Ensure Reports specific to Technology are shared as per expected timelines.

Problem Management

Responsible to drive P1 Incident Reduction in BackupTechnology

Ensure RCA’s/PIR’s are submitted as Contracted with Customers

Change Management

Attends CABs if there is a complex non-standard change impacting an application, a set of applications, a shared platform, or an infrastructure service is involved in Post Implementation Reviews.

Carries responsibility to ensure that Complex/Non Standard Changes are completed within Specified Expected Timelines

Customer Technical Documents

Update ICOG’s and SOP portal with the latest documents related with Escalated Incidents .

Responsible in Backup Technology with respect to Properly updating Knowledge Base Articles and Procedure Documents .

Technology Effectiveness

L2 is responsible to Identify and Raise Issues in Current Environment with respect to Upgrades /New Releases in coordination with other Teams .

Expected to Drive Initiatives to Standardize Technology Environment resulting in Reduced Complex Incidents

Expected to Arrange Trainings for promoting cross-skilling and bring other technology colleagues up to Speed in resolving Complex Issues in a methodical process .

Responsible for participation and driving Migrations

About you

Educational Qualification :
Degree in business, or Computer Technology.

Good knowledge of EMC & Veritas Backup, Linux & UNIX systems.

Troubleshooting skills and root cause analysis of issues on EMC & Veritas backup suits.

Experience in Remote server management tools.

Good exposure on scripting knowledge (shell and Perl)

Strong knowledge on backup tools & server administration.

Operating Systems (OS) systems knowledge & troubleshooting on Linux/UNIX/Windows

Experience :
Minimum of 5 years related work experience in customer facing organizations within the telecom or IT industry specifically into EMC Storage Technology. Relevant minimum experience required 4 Years.

Good level of practiced technical knowledge.

Experience in ITIL best practices for Incident management, change managerment,problem management and configuration management

Additional information

Ability to work in operational model
Ability to work on critical incidnets
Ability to handle major incidemnts and troublesooting o the same

Department

Global Delivery & Operations

Contract

Regular