Orange Business Services Hiring for Subject Matter Expert at Mumbai, Maharashtra, India Full Time

Job Description

About the role
We’re searching for a talented and passionate Subject Matter Expert – Network Management to join our Enterprise Services Team, who will be responsible for Network Operations in Datacenter.
Job Responsibilities:
Manage level 3 support for datacenter services.
Responsible for preparing Method of Procedure for any configuration changes, and executing any configuration changes as approved by customer
Responsible for leading any planned scheduled maintenance activities.
Key Spoc for Incident, Problem & Change Management
Resolve Customer Escalations
Ensure Service Delivery as per agreed SOW / SLA
Drive and execute changes, ensure zero error’s and change failuer.
about you
About you
Ideal candidates will use their passion for Network Management and Implementation to provide support to business. They will be responsible for People management for Network Operations and support L1/L2 team in datacenter.
Qualification and Work Experience:
BE/B.Tech./B.Sc. in Telecommunication or relevant
Must have 10+ years experience handson on Cisco Nexus 7K, 9K and recent DC devices.
Expert in Routing protocol, Load balancers, DC operations
Should know monitoring tools and basics. Expert in TCP Dump Analysis, Packet tracing.
Should identify, troubleshoot and resolve any hardware, software or configuration related incidents observed on any equipment across customer setup. If any service impacting incident is not resolved within 30min, then it will be ensured that concerned OEM engineer is available on-site at customer central location
Should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration.
Experienced in BFSI sector, should have experitise in high pressure environment.
Certifications:
CCNA/CCNP/CCIE (Routing/Switching/Datacenter)
ITIL Certified
additional information
Benefits – At Orange, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. You will be working in a team of cross-functional experts who are working on continuously evolving and challenging technologies.
Life at Orange – At Orange Business Services you are not just joining a tech company, you’re joining a worldwide team united to serve our B2B customers wherever they are on the globe. Our teams are ready to welcome you and help you make a difference and change the world to build a better, digital and more human place. You will have the opportunity to grow & develop with the latest technologies at your fingertips. With us you will really make a difference.
department
Sales & Marketing Asia Pacific
contract
Regular