osbIndia Private Ltd. Hiring for Underwriting Admin at Mahadevapura, Bengaluru, Karnataka Full Time

Full Job Description
03/11/21
Experience
12m previous experience working in an international mortgage or underwriting, undertaking non – voice or semi-voice process is essential
Qualifications
Graduation is essential

As an individual contributor, manage data, ensure timely preparation and delivery of intraday/daily/weekly/monthly reports and highlighting variance in defined KPI’s for a Call Centre.

Responsibilities

Handling customer requests that come through all means such as email, post and online applications.

To demonstrate an all-round knowledge of the company’s products

Follow up to ensure that appropriate actions were taken on customers’ requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Contributes to team effort by accomplishing related results as needed.

To ensure the timely communication of information to colleagues and line management

Maintain the company’s compliance standards and own compliance training

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.

Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.

To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..

To ensure the timely communication of information to colleagues and line management

Qualification

SSLC qualification is essential

PUC qualification is essential

Graduation is essential

Experience Details

12m previous experience working in an international mortgage or underwriting, undertaking non – voice or semi-voice process is essential

12m previous experience working within the financial services industry is desirable

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential

Basic knowledge of UK mortgage and/or savings products is desirable