Paisa wapas Hiring for Customer Support Associate at India Full Time

Paisa Wapas is hiring for a Customer Support Associate

Location: HSR Layout, Bengaluru

Experience: 1-2 years

Responsibilities and Duties

• Resolve customer queries or complaints through Email, Inbound/Outbound calls and chats.
• Help in improving processes to optimise the better customer experience.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Maintaining records of customer interactions.
• Manage key operational metrics on Service delivery, TAT management.
• Follow communication procedures, guidelines and policies.
• Appropriate and timely follow-ups for issue /complaint resolution wherever required.
• Identifying and assessing customer’s needs to achieve satisfaction
• Escalate unresolved queries to respective departments for accurate redressal.

Required Experience, Skills and Qualifications

• Excellent verbal and written English communications skills
• Hindi Proficiency would be an added advantage
• Willing to learn new things and pro-activeness
• Immediate joiners are preferred
• Ability to work in a fast paced metric driven environment with proficient multitasking

If you find yourself a perfect fit, please e-mail your cv at jyoti@ paisawapas.com or call at 9741266796.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹25,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)