Palo Alto Networks Hiring for Salesforce Administrator – Quoting at Diglipur, Andaman and Nicobar Islands Full Time

Full Job Description
Company Description

At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Job Description

The Salesforce Administrator is a key member of the Sales Operations Systems Team within the Center of Excellence Organization. This role helps to ensure systemic accuracy and usability of our sales tools through timely and accurate resolution of support tickets. Primary sales tools to be supported include Salesforce CPQ (FKA Steelbrick), Callidus CPQ, and Salesforce.

Responsibilities:
Assign, troubleshoot, and resolve tickets from sales users related to Salesforce CPQ/Steelbrick, Callidus CPQ, Salesforce, and other sales tools.
Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
Triage Level 2 tickets to the right stakeholders with required information.
Assist in scheduled maintenance of the systems via data migrations.
Maintain the SLA targets.
Manage access and visibility related issues.
Assist with documentation of best practices and usage.
Ability to work with a variety of internal/external customers and vendors (some technical, some non-technical) in Sales Operations.
Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and good relationships.

Qualifications

Minimum Qualifications:
Minimum 1-2 years of experience as a Salesforce Administrator, IT Helpdesk Analyst, or similar role
Proficiency in Salesforce landscape and terminology, including data security and territory management
Experience providing systems and tools support to users
Excellent time management and problem solving skills
Ability to learn quickly and thrive in a fast-paced environment
Excellent written and verbal communication skills

Preferred Qualifications:
Salesforce Administrator Certification
Understanding of the SaaS sales lifecycle and quote-to-cash processes
Knowledge of ServiceNow, Workbench, Dataloader, and Clari
Experience with Salesforce CPQ, Steelbrick, and/or Callidus CPQ

Additional Information

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

Vaccine requirements and disclosure obligations vary by country.
Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
The job requires accessing a company worksite
The job requires in-person customer contact and the customer has implemented such requirements
You choose to access a Palo Alto Networks worksite
If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.