PANOBIZ BUSINESS TECHNOLOGIES PRIVATE LIMITED Hiring for Customer Service Excutive at Chennai Full Time

Dear Candidate;

Greetings from Panobiz business Technologies !!

Panobiz Business Technologies Pvt Ltd is focused on offering multiple services in the field of talent hiring & team building for SMEs & Large Corporates. Looking for good sales experienced candidate for one of the leading banks.

Job Description;

• Ability to pick up quality customers across liabilities & assets and cross sell third party products.
• To ensure accurate, timely and error free processing of customer service requests
• To overcome problems using guidelines and escalate with expediency, when necessary.
• To ensure the best visual impact of the branches on customers
• To work for providing first class service experience to existing customers and take references for acquiring new quality customers.
• To cross sell deposit and fee products to such customers and penetrate better market share
• To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same.
• To keep updating knowledge and exposure to various banking products both internal as well as competitor.
• To continuously improve product knowledge and awareness of market trends and competitor products.
• To overcome problems using guidelines and escalate with expediency, when necessary.

* Other duties may be assigned from time to time as desired by the Bank.

duties and responsibilities:

Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹37,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Did you have Experience in Casa, Gold loan, Insurance, Mutual Fund

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Language:

• English (Preferred)