Paxcom India Hiring for Customer Success Engineer (production Support) at Gurgaon, Haryana, India Full Time

Job Description

Gurugram, Haryana
Work Type: Full Time

Who We Are

Paxcom a leading Digital Solution Provider is a part of Paymentus now, a leading electronic bill payment provider. PaymentUs leads the North American marketplace in electronic bill payment solutions and have recently signed a partnership with Paypal and Alexa. We are looking for passionate programmers skilled in Java, Python, Angular, NodeJS, Python, Jenkins, Postgresql, Docker, Kubernetes, Spark and AWS to join our development team .
For more details, please visit https://paxcom.ai/ >> https://paymentus.com/

Who You Are

You are a self-driven support engineer with the ability to work in a fast paced environment and adapt to changing priorities. You have experience with and enjoy interfacing directly with customers over the phone and email, providing technical support through advanced troubleshooting, root cause analysis, and code fixes. You are a creative thinker with an appetite not only for solving complex problems, but also for designing and creating tools to improve both internal and customer experiences. As a well-rounded lover of technology, your expertise will cover areas of web services, databases, networking, and coding.

What You Will Be Responsible For:

Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysis Serving as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and email Designing, writing, and enhancing tools for both internal and external facing users Training customers on best practice usage of the platform Using your knowledge and insight into customers’ needs to assist other teams in better servicing our clients while enhancing the platform Promoting and enhancing self-serve offerings for our customers Contributing to team improvement by identifying process and technical gaps Maintaining a high level of customer satisfaction, measured through surveys and feedback

This Role’s Requirements:

B.S. Degree in Computer Science or Engineering from a leading University Should be comfortable with 24*7*365 support role Proficiency with the web stack and web services applications Working understanding of relational and no-SQL database concepts Basic understanding of object oriented programming and scripting Excellent troubleshooting and analytical skills to determine the root cause of issues Exceptional verbal and written communication in articulating problems and solutions to both technical and non-technical audiences

Nice To Have Skills:

Experience with Java, servlets, and/or J2EE framework Support Apache, nginx, Tomcat administration Oracle PL/SQL experience Experience building RESTful services in NodeJS JavaScript, JQuery, Freemarker, CSS, HTML, and related front end technologies Docker containerization, virtualization Basic networking knowledge Proficiency with Linux and command line environments

Why Join Us?

• You hate micromanagement and freedom to work is important to you
• Enjoy a flexible and relaxed work environment
• Work-life balance is important to you
• Enjoy Motivating Working Conditions
• A friendly, Supportive, Professional and achievement-oriented management team
• Competitive remuneration
• An opportunity to learn new things every day and work on the latest technologies