PENKRAFT IDEAS PVT LTD Hiring for Customer Service Executive at Thāne Full Time

Job Summary

The selected candidate(s) would be the company’s face for the company’s clients (trained teachers & students), handling their inbound telephonic, e-mail & social media-based queries, and resolving their issues in conjunction with the technical, marketing & creative teams. Freshers are also welcome to apply!

Responsibilities & Duties

• Handling inbound in-situ, telephonic, e-mail & social media-based queries of the company’s clients (teachers & students).
• Resolve their issues in conjunction with the technical, marketing & creative teams as the situation demands.
• Cross-sell & upsell teachers’ training to existing teachers under the supervision of the Business Coordinator.
• Maintain relevant data and generate MIS as needed for business analysis by the management.

Required Experience, Skills & Qualifications

• Excellent verbal & written communication in English.
• Good verbal communication skills in Hindi.
• Ability to listen, empathize & analyze.
• Good problem-solving & ‘people’ skills.
• Enthusiasm to achieve the organization’s goals.
• Ability to thoroughly understand the brand, its products & services.

Benefits

• A highly collaborative, typical ‘start-up’ environment that pushes you to think beyond your boundaries and keeps you on your toes, and helps you grow as we bulid a team in this domain.
• An open forum for the expression of ideas.
• A fully-integrated team of artists, designers, developers, social media marketers, salespersons, and others who will work with you.

Job Type: Full-time

Salary: ₹20,000.00 – ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental pay types:

• Commission pay

Application Question(s):

• Do you live in Thane city?
• Are you available to join immediately if selected?

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• fluent English (Required)

Speak with the employer
+91 9136024247