The Senior Manager – Category (Insurance) at PhonePe serves in a pivotal role, building and managing the respective category business. This would require you to work closely with various internal and external stakeholders to scale and improve the experience, product features and services that help increase user satisfaction, improve customer experience and grow the category revenue.
The role demands a deep understanding of market segment and consumer needs/behavior, and
leading strategic and tactical initiatives for the growth of the category.
Roles and responsibilities?
● Deep understanding of the markets, trends, competitive landscape and consumer
behavior, to contribute to the category strategy
● Active monitoring of the commercial performance for the category and strong
understanding of regulatory landscape
● Establishing and maintaining strong relationships with key stakeholders in insurance
companies, including executives, business development teams, and product managers,
to drive collaboration and mutual success.
● Define KPIs and metrics to track the success and impact of strategic partnerships.
Monitor and analyze partnership performance to identify areas of improvement and
optimization.
● Collaborate with cross-functional teams- data science, legal, compliance, growth and
customer experience to lead category specific initiatives
● Work with internal teams including operations, product and engineering to optimize key
category metrics
Skill Set required?
-Strategic thinking and analytical mindset, with the ability to identify and evaluate partnership
opportunities based on business objectives and market dynamics.’
-Results-oriented mindset, with a focus on achieving and exceeding targets and driving
business growth.
-Flexibility and adaptability to thrive in a fast-paced and evolving business environment.
-Excellent communication and relationship-building skills, with the ability to influence and
collaborate with stakeholders at all levels.
-Passion for solving problems creatively, starting small, failing fast, and applying your learnings .
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