Polymerize Pvt Ltd Hiring for Key Account Manager [REMOTE] at Pune Full Time

Responsibilities

• Manages, retains and grows revenue, responsible for sales and the customer relationship (may include new sales and revenue quota attainment).

• Cultivates customer relationships and ensures effective service delivery to accounts.

• Focuses on customer’s satisfaction, knows the customer’s business and workflows, develops proper contact network within accounts.

• Supports execution of strategy at the account level.

• Works with and brings in expert/specialist onto the team where required, has oversight of all accounts activities.

• Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing.

• Acts as point of contact for the client, provides an escalation path to and from Service, attends to customer issues promptly.

• Tracks customer activity in the internal system in order to execute account strategy and identify additional opportunities.

• may provide customer product training as necessary.

• Accountable for individual expense budget management.

Skills & Requirements:

• 3-5 years account management experience with strong domain knowledge of SaaS products and market.

• Strong understanding of customers and their business model and workflows.

• Relationship building skills.

• Selling skills (identity, develop and articulate a complex proposition/consultative selling).

• Strong negotiation skills.

• Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency.

• Problem solving – ability to understand, articulate, structure and solve client needs.

• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.

• Ability to collaborate with the account team.

• Experience/Education Background from Chemical Industry would be an advantage

Job Type: Full-time

Salary: From ₹1,500,000.00 per year

Schedule:

• Day shift

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer relationship management: 3 years (Preferred)