Postman Hiring for Customer Ops Support – Contractor at Remote Full Time

Note: This is a paid contract for 6 months with a possibility of conversion to a full-time.

Only those candidates can apply who

Can start as soon as possible

Are available for 6 months with a possibility of conversion to a full time job

Is comfortable working in different shifts including evenings, weekends, or holidays

How you will spend your time as our next Customer Ops Support contractor,

Manage a queue of non-technical support tickets

Prioritize issues based on severity and customer impact

Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs

Triaging of Sales leads, Security, Legal and other inquiries to different internal teams

Handle payments, refunds, credits and other sensitive customer requests

Collaborate with many cross-functional organizations daily

Raise product bugs to relevant teams

Participate in our 24/5 global coverage plan

Requirements

Excellent written and verbal communication skills

Flexibility to work different shifts (including evenings, weekends, or holidays)

Good composition skills – ability to compose grammatically correct and concise written response

Ability to provide high quality work support while handling a significant volume of inquiries (50+/week)

Hands on experience with Zendesk, Salesforce, JIRA is a positive

Self-starter, working autonomously to find workarounds and solutions, but knows when to ask for help

An ability to adapt to rapidly-changing environments and processes

Additional responsibilities

Contribute to ongoing process and workflow improvements

Other order management duties as assigned

Important – Please include a cover letter to the hiring team at Postman to give a more detailed view of your accomplishments and a sense of what you’ll bring to the table if you are hired.