Postman Hiring for Remote at India Full Time

Postman is the world’s leading collaboration platform for API development. Postman’s features simplify each step of building an API and streamline collaboration to help create better APIs—faster. More than 17 million developers and 500,000 organizations worldwide use Postman today.

Our customers love our product and we are having a blast growing a customer-focused culture to ensure they keep growing with us!

We take the entire customer experience seriously, with that in mind we’re looking for someone to join our growing renewal team. You’ll partner with our sales and customer success organization to ensure a frictionless experience for our customers. You will be working within a strong team environment and responsible for a high volume of customer renewals and ensuring revenue retention.

Our renewal team takes pride in their role delivering value to our customers on a daily basis, understanding their buying process & adapting ours as we continue to grow. The Renewal Specialist role at Postman gives you the opportunity to have a huge impact in a customer focused company and doing satisfying work. Come join us!

Responsibilities:

• Partner with Customer Success leadership to prepare & execute on quarterly renewal targets
• Engage customers directly to understand current status, address issues and ensure on-time renewals
• Track and report on key metrics for renewals
• Work closely with Revenue & Business Operations teams to design & improve renewal process as we grow
• Understand Postman products, plans and their value
• Partner with Sales & Customer Success to identify both expansion & at risk renewals

Requirements:

• 5 + years experience in a customer facing role, 2+ years specifically managing renewals
• Analytical & data driven, experience maintaining a large renewal portfolio
• Experience developing Customer relationships in a renewals team
• You work well under pressure, are a results oriented individual, and a team player.
• You are well versed in Salesforce, Jira, Zendesk, & Looker
• Ability to use data to understand customer adoption and risk.
• Experience with SaaS subscription revenue model and sales processes @ a product led growth company
• Ability to multitask, prioritize, and manage time effectively
• Extensive experience working with both direct procurement & partner reseller teams to support buying process
• You are a Recruiter! Postman hires company builders and we want you to always be on the lookout for awesome talent to help us build out one of the best companies in the world!

#LI-REMOTE

Benefits

We offer competitive salary and benefits, and a flexible schedule working with a fun, collaborative team. Enjoy full medical coverage, unlimited PTO, and a monthly lunch stipend. (Yes, seriously. We want you to eat well wherever you’re at.) Plus, our wellness program will help you stay healthy from your location with fitness-related reimbursements. Our frequent and fascinating virtual team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves, and we want you to be part of it. Join us, why dontcha?

Posting Statement

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Pursuant to the San Francisco Fair Chance Ordinance, Postman will consider for employment qualified applicants with arrest and conviction records.