Profimount Consultants Private Limited Hiring for Customer Relation Executive at Mumbai, Maharashtra Full Time

 To contact customers regularly via email/sms/wats app/tel.calling in terms of service due reminders, appointment booking, post service feedback calling and other promotional offers/camp.

 Follow communication procedures, guidelines and laid down policies.

 Generating PSF and appointments list from the DMS system.

 Preparing list and arranging Home visit for all PSF complaint customer.

 Updating information in DMS system related to feedback of customer (IFF/IFC etc.)

 Updating customers concerns (VOC) during PSF as per OEM norms.

 Calling customer for complaint registered (aggrieved customer) and resolving it within stipulated time period as per the OEM process.

 Updating resolved complaints details in DMS and or Dealership defined process.

 Maintaining daily and monthly complaint monitoring report.

 To achieve the set business targets (appointment, PSF).

 To daily update appointments generated details in DMS.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹20,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Required)
• Automobile Industry: 1 year (Preferred)

Language:

• English (Preferred)