PROLIM Corporation Hiring for System Admin – End Point Management / 4 years / Gurgaon at Gurgaon, Haryana Full Time

Full Job Description
Looking for a System Admin End Point Management resource with 4 years of industry & 3 years of relevant work experience

Location – Gurgaon

Notice – immediate – 30 Days
Principal Responsibilities:
Responsible to provide Level 1 & Level 2 Technical support related to End Point Management products
Answering incoming support requests, inquiries via telephone, email, ticketing system & IM’s to determine if problems are user, software or hardware related.
Provide end-user support for operator errors and will have ability to deliver functionality education and related end point solutions documentation.
Will handle basic & advanced level troubleshooting of end point management products such as endpoint agent and server up/down status issues etc.
Will be responsible to provide troubleshooting and resolution for common or known errors and will have the ability to deliver updates and upgrades (and related documentation).
Will handle basic log analysis and troubleshooting of End Point Management software, including endpoint agent status, server status etc.
Capture details of the issues & escalate to Level 3 or above to OEM support team.
Managing the daily open issues and doing call backs ensuring issues are resolved in a timely manner.
Responsible for keeping the clients informed of progress on issues that can’t be resolved on first call.
Will be responsible for updating, sharing daily calls & tickets trackers.
Reporting and trending on the effectiveness of the solutions and standards
Responsible to investigate causes, tests solutions & suggest solutions in place to reduce daily tickets.
Understanding support desk priorities and objectives and taking an active role in accomplishing them.
Shall be working in a fast pace 24*7 environment

Education & Experience

Any Undergraduate/Graduate
Must have atleast 4 years of industry & 3 years of relevant work experience
Previous experience of managing End Point Management platforms will be given preference
Candidates with ITIL certifications will be given preference

Required Skill Set (Technical + Soft Skills)

Advanced Knowledge of troubleshooting of End Point Management platforms
Must have worked on Endpoint Management Systems including Patch Management, Software Distribution, Asset Management, Risk assessment, Log Analysis & End Point Security
Must be able to handle test and release of applications and Patches using the End point management software
Good knowledge on networking concepts
Good understanding of client server or server/agent environment
Knowledge on basic administration of Active Directory
Knowledge of TCP/IP remote Network Connectivity & remote support troubleshooting
Advanced Knowledge of upcoming technologies and knowledge of corporate IT infrastructure
Strong verbal & written communication is a must
Must be quick decision maker, fast learner having the abilities to perform multiple tasks
Must be strong in documentation, analytical & problem-solving skills
Must be strong in superior customer service and listening skills
Must be organized, result oriented and a team player having the ability to meet the

About PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high-value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.