PropertyAngel Management Pvt Ltd Hiring for Customer Service Team Leader at Bangalore Full Time

We are one of India’s most trusted property management platforms. Incorporated in November 2014, we have over Rs.1000 crores of assets under management, we distribute Rs.350 Million in rents annually, and proudly maintain a customer presence across 95 countries. We are bootstrapped and profitable.

We are focused on family and group housing and work across property segments, including luxury, mid-segment, and even studio units. We have established ourselves as one of the most trusted names in this industry with a tenant portfolio that includes multinationals such as Honda, Mitsubishi, Singapore Airlines, Incadea, YG Korea, BrownTree, Jetking, Indian Oil, State Bank, Uniworld, and more. We service NRIs across the US, UK, Europe, Middle-East, and the Asia Pacific region. We currently manage properties in Bangalore and Mumbai.

• Job Description: Customer Service Team Leader

We are looking for a Customer Service Team leader to enable PropertyAngel to provide a phenomenal customer experience.

Your specific responsibilities would include:

• Coordinating the customer service team

• Providing direct customer support

• Reviewing and resolving escalations

• Evaluating team members

• Supporting and enabling process improvements

• Hiring and training new hires

You need to be hands-on, able to effectively oversee and direct team members while providing excellent customer service, and also have the following skills:

• Customer service tools – You must have expertise with Freshdesk and/or similar tools

• Team leadership – You need to manage a small team, so effective team coordination and organization skills are vital

• Problem-solving skills – this role also requires significant problem-solving skills, as you will need to assess the situation when a customer calls or emails and rapidly arrive at a resolution

• Communication skills – this role relies heavily on both written and verbal communication when interacting with customers and directing team members, so excellent written and oral communication skills are desired.

• Conflict resolution – You must quickly and effectively resolve customer issues, particularly when a customer is unhappy with the company’s product or service

Experience:

Candidates with 4 to 8 years of experience can apply.

Job Type: Full-time

Salary: ₹300,000.00 – ₹360,000.00 per year

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Remotely:

• No