Prowess Pursuit Private Limited Hiring for Customer Relationship Manager at New Delhi Full Time

Job Summary: CRM is a very crucial role for an immigration company who maintains impeccable customer relationship and always acts in the interest of the client. CRM with his/her thorough process knowledge about Canada PR can impress upon the clients the value-add company brings and suggest solutions to clients which can help them increase their chances. CRM acts as a main driver for the customer satisfaction and repeat business of the company.

Job Description:

• Have regular connect with clients of Prowess and update them on the progress of their case and application
• Demonstrate strong process knowledge and suggest right next steps to the client in order to increase the chances of immigration.
• Answer all the queries clients have regarding the process and act as a primary escalation point.
• Keep close eye on all the latest developments with respect to Canada PR and send new letters and articles to clients. (Can leverage content team for articles but context & details should be from CRM)
• Maintain community of clients through FB and other social media platforms and keep them updated about latest news & developments.
• Keep complete track of processing timelines for each customer and liaise with the processing team to and ensure timelines are adhered.
• Motivate and encourage customers to provide feedback after each milestone achieved and ensure that feedback is provided.
• Use customer relationships to generate referral business on minimalistic targets. These can be commission based.
• Always act both in the interest of client but ensure company reputation is kept intact under any circumstances without room for any negative reviews.
• Should follow all the latest announcements/changes by Canada Immigration company and decode the same for company in the form of news letter/business opportunity/update to client.

Skills Required :

• Very good communication in English and English
• Very good knowledge of Canada PR process, all provinces PNP programs, Express Entry program, RCIC services, pilot programs, Job opportunities etc.
• Ability to build very good human to human connect while being virtual.
• Be available to customers during office hours and provide timely response.

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Provident Fund
• Work from home

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Experience:

• Immigration Documentation (Canada and Australia): 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)