PwC Hiring for Mcs at Bengaluru, Karnataka, India Full Time

Job Description

Line of Service Advisory Industry/Sector Not Applicable Specialism Managed Services Management Level Manager & Summary A career in our Advisory Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm’s/client’s expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm’s code of ethics and business conduct.

Cloud Support Professional (Senior Associate/Associate) Demonstrates thorough abilities and/or a proven record of success as a team leader :

• Managing and support the Dev to Production cloud IaaS and platform, to establish quality, performance, and availability of hosted services;
• Providing guidance and support for cloud technology practitioners (Application Development team);
• Providing Implementation and Run & Maintain services;
• Working on high volume mission critical systems;
• Providing on call support for Production cloud Environments;
• Working hands-on with customers to develop, migrate, and debug services issues;
• Providing updated server/process documentation and as appropriate, creating documentation where none may exist;
• Focusing on rapid identification and resolution of customer issues;
• Answering questions and perform initial triage on problem reports;
• Providing first/second level cloud environment support;
• Working very closely with application users to troubleshoot and resolve cloud hosted applications or system issues;
• Informing Technical Support Management about any escalations or difficult situations that require his/her involvement;
• Providing Cloud customers with an industry leading customer experience when engaging Technical Support;
• Assisting in Tier 2 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function;
• Training and supporting junior team members in resolving product support tickets;
• Proactively identifying ways to optimize the product support function;
• Coordinating with Tier 3 support to establish and manage clear escalation guidelines for supported system components;
• Running database queries to lookup, resolve, issues;
• Demonstrating proven communication and collaboration skills to coordinate with developers and application team to negotiate and schedule patching windows;
• Demonstrating experience in managing the monthly Windows or Linux environment patching.

Must Have Qualifications:

• Cloud Solution Architect Certification in one of the Major Cloud Technologies: AWS, Azure or GCP
• Proven verbal and written communication skills, which will be key in driving customer communication during critical events
• Demonstrating proficiencies in at least one of the technology domains Networking Principles, System Administration of Linux (Ubuntu, CentOS, RedHat), DevOps, Configuration Management and Continuous Integration Technologies (Chef, Puppet, Docker, Jenkins)
• Proven understanding of ITIL framework

Good to Have Qualifications:

• Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing
• Previous experience with configuration management
• Knowledge of networking principles (routing, switching, load balancing)
• Experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto

MCS -Managed cloud service CMS- Cloud Managed service Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date September 30, 2022