Qatar Airways Hiring for Cargo Customer Service Executive – Chennai , India at Chennai Full Time

With an extensive global network, highly-experienced staff and premium facilities, we offer a high-quality air freight service to our growing list of customers around the world.

As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Customer Service Team in Chennai as a Cargo Customer Service Executive. The role includes:

• Handling customer requests, queries, escalations and liaising with the relevant stakeholders to provide high level service experience
• Enhancing cargo customer experience and maintain records, preparing analytical reports, presentations and other documentary related to customers.
• Create maximum awareness of QR Cargo products and services among existing and potential customers, as well as internal stakeholders
• Provide management with any market intelligence on the strengths, weaknesses, threats and opportunities of QR with regards to services and operations
• Accept bookings for cargo sales and ensure they are properly fed into the cargo IT system according to airline guidelines.
• Escalation and close monitoring of reservations and bookings to ensure all QR procedures and guidelines are adhered to.
• Generating maximum cargo sales by monitoring reservation function in order to meet or exceed the set revenue

• Minimum of a High School Qualification with 3 years of job-related experience
• Knowledge of overall cargo operations
• Fluent in written and spoken English
• Strong customer service and interpersonal skills
• Knowledge of the cargo reservation and tracking system
• Strong mentoring and coaching skills with the ability to delegate work