Raam Group MG Hyderabad Hiring for Customer Relationship Executive at Hyderabad, Telangana Full Time

Role : Customer Relations ExecutiveLocation : HyderabadEligibility : Excellent communication skills in 2 of the 3 Languages ( English/Telugu/Hindi).

About Raam Group

Industry : Automobile – Retail

RAAM Group is a ₹2500 Cr organization based out of Hyderabad, with its footprints in auto-retail, real estate & construction and consumer-retail. We are proud channel partners for Mercedes-Benz, MG Motors, Hyundai,Tata,Honda, Hero, Woodland, Bata, Titan, Fastrack, Peter England and many more. We are spread across Telangana, Andhra Pradesh and Karnataka with over 60+ network outlets and team size of 2000+ employees.

Joining us now, you will be part of a highly driven, super ambitious team, striving to earn their way into the leadership team and take the company to a ₹5000Cr mark by 2025.

Description :

Improve Customer satisfaction by implementing CSI improvement plans as recommended by OEM and also as initiated by the dealership. Act as one point contact for all customer complaints related to sales/after sales. Develop and implement a mechanism to capture customer feedback at various steps which will help to define proper counter measures to improve Customer Satisfaction. Responsible for creating delight for customers during the delivery process.

Skills Required :

Excellent communication skills in 2 of the 3 Languages ( English/Telugu/Hindi ). Convincing skills. Maintaining composure at all times.

Roles and Responsibilities :

CSI Improvement (Customer Satisfaction)

• Discuss with marketing and CRM Manager and Sales manager to develop an action plan for CSI improvement at the dealership

• Develop and implement a mechanism to capture customer feedback at various stages in sales process (like test drive feedback, feedback on overall sales experience etc)

• Capture customer feedback post delivery through feedback form and analyze the customer feedback

Develop counter measure to eliminate negative feedback from customers in future Conduct post sales follow-up to capture customer feedback in case if customer has not yet returned the feedback form Update customer follow-up’s in DMS Coordinate with OEM team and marketing team for CSI surveys, CRM activities etc Provide feedback to sales department on customer complaints or any other issues that may affect Customer satisfaction.

Delivery process:

• Coordinate with sales consultants and delivery process coordinators to ensure 100% preparations for new vehicle delivery.

• Prepare arrangements for gifts, bouquets, flowers, photograph during delivery process Ensure customer delight during new car delivery process by implementing innovative and exciting ideas during delivery process

CR activities:

• Develop monthly, quarterly and yearly plan for CRM activities with the support ofMarketing and CRM manager

• Conduct CRM activities like direct mailers, customer meets, customers driver’s training etc Communication to all the customers through telephone, direct mailer on all CRM activities

Customer Database management:

Check in DMS whether all the mandatory fields are recorded. Provide feedback to sales executives in case of any missing fields in DMS With the support of telemarketing team & After sales team. Old customer database cleaning has to be done, in terms of checking and updating the contact and address of old customers ( > 1year)

Job Types: Full-time, Regular / Permanent

Salary: ₹13,000.00 – ₹17,000.00 per month

Schedule:

• Morning shift

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Application Deadline: 31/03/2022
Expected Start Date: 31/03/2022