Raam Group MG Hyderabad Hiring for Receptionist at Hyderabad, Telangana Full Time

Job description

About Raam Group
Industry: Automobile – Retail
RAAM Group is a ₹2500 Cr organization based out of Hyderabad, with its
footprints in auto-retail, real estate and construction and consumer-retail. We
are proud channel partners for Mercedes-Benz, MG Motors, Hyundai, Tata,
Honda, Hero, Woodland, Bata, Titan, Fastrack, Peter England and many more.
We are spread across Telangana, Andhra Pradesh and Karnataka with over 60+
network outlets and team size of 2000+ employees.
Joining us now, you will be part of a highly driven, super ambitious team, striving to earn
their way into the leadership team and take the company to greater heights.

Description:

• To welcome and look after all visitors to the dealership in a friendly manner to record and

pass on information selectively.

• To assist the employee responsible for Sales and After Sales with all customer contacts.
• Ensuring a pleasant atmosphere in the dealership.

Skills Required:

• Communication skills
• Basic telephone etiquettes
• Team player
• Ability to work in dynamic situation
• Sensitive to customer needs
• Customer centric attitude

Roles & Responsibilities:

• Customer contact
• Representing the dealership on the telephone and by means of personal welcome as

the first point of contact for all visitors and business partners

• Promptly greeting and addressing all visitors to the dealership
• Friendly and open approach to visitors
• Looking after customers waiting in the showroom
• Answering and conducting telephone calls and connecting callers if required

(switchboard) with proper ettiquettes

• Arranging for staff who are temporarily unavailable to call back
• Ensuring prompt, priority customer care for those with problems

or complaints

• Recording and documenting walk-ins and tele-ins in the

showroom

• Sales
• Introduce sales consultants to all showroom walk-in customers
• Providing customers with initial information in the form of brochures if necessary in case of

sales consultants are not available at the showroom

• Provide basic information about the Dealership and products and services over phone to

all telephone enquiries.

• Proactively offer refreshments to all walk-in customers
• Record tele-in and walk-in prospects information in showroom log-book and share the same

daily

• Pass on all tele-in enquires to respective sales consultants with the consent of sales

manager

• Assisting the sales consultant to present products, services by handing over brochures,

price lists, schemes etc to sales consultants

• Resources management
• Ensure all showroom display vehicles are displayed in a proper lay-out
• Ensure cleanliness of display vehicles by maintaining the showroom vehicle checklist
• Ensure all test drive vehicles are parked in their respective parking bays
• Ensure cleanliness of all test drive vehicles by maintaining the test drive vehicle cleaning

checklist ∙

• Maintain test drive log book to monitor and control proper usability of test drive vehicles
• Act as one point contact for information related to test drive vehicle availability

• Showroom/facilities management
• Ensuring that the showroom is kept clean and tidy by maintaining the showroom

cleaning checklist

• Ensuring that the reception is kept clean and tidy including the functionality/availability

of the equipment/refreshments and snacks provided in these areas

• Checking and, if required, refilling brochure boxes
• Checking, arranging and, if required, refilling accessory items
• Ensure that the customer parking bays are strictly utilised for customers vehicle parking and

ensure that at any given point at least one parking bay is available for customers.

Job Type: Full-time

Salary: Up to ₹25,000.00 per month

Schedule:

• Morning shift

Experience:

• Microsoft Office: 1 year (Preferred)
• Front desk – Receptionist: 1 year (Preferred)

Language:

• English, Hindi, Telugu (Preferred)

Application Deadline: 01/08/2022
Expected Start Date: 01/08/2022