Radcam Technologies PvtLtd Hiring for Technical Support Engineer at Bangalore Full Time

Technical Support Engineer – Software

Job Title: Technical Support Engineer (Metalix software)

Reports To: Product Head

Salary: Best in Industry, not a constraint for right candidate

Notice period: Immediate joiners’ preferred

No of openings: 2

Place of posting: Bangalore

Job brief

We are looking for a Technical Support Engineer for sheet metal cad/cam software (Metalix) to provide enterprise-level assistance to our customers. They will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving software issues, using remote desktop connections to provide immediate support. They will use email and chat applications to give clients quick answers to simple software issues. For more complex problems that require nuanced instruction, they will contact clients via phone and/or provide clear, written instructions and technical manuals. For trainings they will be required to travel to client location across India.

Ultimately, they will be a person our customers trust. Customers will rely on them to provide timely and accurate solutions to their technical problems.

Responsibilities

· Identifying and prospecting potential customers by working on leads

· Be an expert in the products & services of the company and communicating their value and utility to the prospects.

· Provide Software Technical Support (ONLINE & ON SITE)

· Arranging & conducting software demo to customers

· Benchmarking for MSUs (Maintenance, scheduling and up-gradation)

· Sending quotations & Commercial negotiations with the customers & follow up till the order /sale is closed

· Customer training and annual maintenance of software

· Understanding client needs and offering solutions and support

· Research and identify solutions to software and hardware issues

· Diagnose and troubleshoot technical issues, including account setup and network configuration

· Prioritize and manage several open issues at one time

· Follow up with clients to ensure their software is fully functional after troubleshooting

· Prepare accurate and timely reports

· Document technical knowledge in the form of notes and manuals

· Working with sales team when closing sale

· Working with principle company to get advanced level trouble shooting/resolutions/training.

· Follow-up with existing customers for new business and networking with new customers

· To be based at our Bangalore office, handling the sales & servicing of our all softwares.

· Our Bangalore office is located at Bettahalasuru Cross (Located on Devanahalli Airport Road)

Required Experience, Skills and Qualifications:

• 1+ years’ experience in CAD / CAM software sales, like Metalix
• Masters /Bachelor’s degree /Diploma in related domain (technical or engineering or any field) along with software sales experience.
• Strong CAD / CAM software theory and practical application experience and successful track record, recommended.
• Software Sales: 1 years (Preferred)

Other Skills and Qualifications:

• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers.
• People Skills: Persuasive and goal-oriented.
• Possesses an energetic, outgoing, and friendly demeanor.
• Self-motivated and self-directed.
• Able to multitask, prioritize, and manage time efficiently.
• In-depth understanding of company products, services and its position in the industry.

Job Type: Full Time

Job Type: Full-time

Salary: Up to ₹1,500,000.00 per year

Schedule:

• Morning shift

Education:

• Bachelor’s (Preferred)

Experience:

• CAD/CAM Software: 1 year (Preferred)
• Metalix: 1 year (Preferred)