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Private Jobs / Private Sector
Ralas Motors Hiring for CRM (Service) at Raipur, Chhattisgarh Full Time
Full Job Description
DUTIES AND RESPONSIBILITIES
- Incharge of customer care back office.
- Accountable for CCCF management, MIS, concern age analysis and other
reports.
- Monitoring Top 2 Box ratings, analyse root causes for dissatisfaction and driving
corrective and preventive actions.
- Accountable for keeping high standards of housekeeping in customer
interaction areas (e.g. Reception, Customer Lounge, etc.)
- Drive service marketing activities through tele-calling to improve vehicle
retention.
- Planning customer events / clinics to build strong relationship with customers.
- Pareto analysis of customer concern by using 7 QC tools.
- Upkeep of process circular file and sharing with all concerned.
Job Types: Full-time, Walk-In
Salary: ₹10,000.00 – ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Experience:
- total work: 3 years (Preferred)