Razorpay Hiring for Jr Associate Account Manager at Bangalore Full Time

About Razorpay

In 2014, what started as India’s first payment gateway built for Startups is now one of India’s youngest FinTech unicorns with a $7.5 Bn valuation and the single best destination for all things payments and business banking. Razorpay offers an integrated platform for all things payments and business banking, helping millions of small and big businesses simplify and accelerate every aspect of their financial journey.

Today, Razorpay is a 1400 fun bunch of spirited, analytical, and ambitious folks building the first-of-its-kind technologies for the fintech ecosystem. We are a bunch of hungry mavericks here to empower 10Mn businesses in their digital transformation and enhance the payment experience of over 500 million end consumers in the next twelve months.

And we are just getting started, Would you want to join this club of thinkers, innovators, dreamers, and challengers?

Job Role: Junior Associate,Mid Market Sales(Account Management)

Roles and Responsibilities

• Manage all post-sales interactions with customers through strong relationship- building, product knowledge, planning and execution

• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

• Increase customer satisfaction by addressing challenges they are facing with respect to our product, understanding their domain and sharing inputs to use the product.

• Deliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoption.

• Deliver continuous and routine communication with customers to develop manageable action plans to further and enhance our customer partnerships.

• Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner.

• Manage customer expectations and develop a strong understanding and acceptance of our Value Proposition and Customer ROI.

• Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs.

• Be the customer’s advocate for feedback and changes into the functional areas they impact.

• Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers.

• Track accounts to identify churn risk and work proactively to eliminate that risk.

Desired Skills and Experience

• Freshers/1- 2 years of Account Management and Customer engagement exp required.

• Good Presentation skill and technical aptitude.

• The ideal candidate is a hands-on and results-oriented person with strong

communication and problem-solving skills.

• Hustler and flexible.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹650,000.00 per year

Benefits:

• Food allowance
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Experience:

• SASS: 1 year (Preferred)
• Account management: 1 year (Required)