RedOrange North America Looking For Procurement & Project Management Executive at Thiruvananthapuram (Trivandrum), Kerala Full Time

Customer experience executive or a project management executive is responsible for managing client relationships and ensuring customer satisfaction. He/she needs to collaborate with internal teams to resolve customer issues and identify areas for improvement, also monitor customer feedback and implement strategies to enhance overall customer experience.

MAIN DUTIES AND RESPONSIBILITIES:
(Key Results areas)

Monitor the orders from Sales Order stage till invoicing.
Liaise with Sourcing team and Operations for on-time purchase and dispatch.
Handle the customer queries and follow ups.
Timely shipping alerts and POD alerts to clients
Make sure the delivery deadlines are met.
Handle all post-delivery issues and resolve the issues.
Maintain the delivery against order records.

JOB CONTEXT :
The operating job environment will have the following characteristics:
Unflinching customer centricity.
Strong judgment and decision-making skills.
Thorough knowledge of sourcing methods and procedures.
Ability to establish and maintain effective working relationships.
Highly committed, commercially focused and fast moving with intensive working days.
Result oriented, ethical, working tirelessly to meet organizations mission and vision.
Self managed teams and personal commitment to be result oriented.
Thorough knowledge of a variety of products and materials, the best sources, and appropriate prices for sourcing such goods