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Rekrut India Hiring for Mumbai-Virtual Relationship Manager at Navi Mumbai Full Time
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From 2 to 7 year(s) of experience
₹ 3,00,000 – 8,00,000 P.A.
Navi Mumbai
Job Description
Customer Engagement • Continuous engagement with the portfolio customers
mapped as per the contact policy, with accurate &
complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior
customer service experience.
- Profiling of customers in order to aid right cross-
servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-
actively assessing customer needs.
- Deepening relationship by cross selling ‘sticky
products’ like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing
considering eligibility.
- Monitor large amount movements and account
closure from the deposit accounts.
- Ensure retention of customers
Role:
Lead Generation / Qualification
Salary:
3,00,000 – 8,00,000 P.A.
Industry:
Banking
Functional Area
Sales & Business Development
Role Category
BD / Pre Sales
Employment Type:
Full Time, Permanent
Key Skills
Sales
Inbound Sales
Virtual Sales
Video Relationship Manager
Phone Banking
Inside Sales
Online Sales
VRM
Digital Banking
Lead Generation
Telecalling
Inhouse Sales
Cold Calling
Digital Sales
Virtual Relationship Manager
Business Development
E Relationship Manager
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:
Any Graduate
Company Profile
REKRUT INDIA PRIVATE LIMITED
Actionable (4-6)
Customer Engagement • Continuous engagement with the portfolio customers
mapped as per the contact policy, with accurate &
complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior
customer service experience.
- Profiling of customers in order to aid right cross-
servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-
actively assessing customer needs.
- Deepening relationship by cross selling ‘sticky
products’ like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing
considering eligibility.
- Monitor large amount movements and account
closure from the deposit accounts.
- Ensure retention of customers